Great customer service, salesmen Aminulah was very helpful, and communicative throughout the process.

I had my CRV serviced over the weekend and it was a great experience. They were quite busy but we arrived early and were in an out in about an hour. Jason was great! He engaged with us and addressed all our concerns. I typically would schedule service but the calendar is booked over a month out so I took a chance and got to the shop early Saturday morning. Thank you for great service!

I took my car in because I had a howling noise coming from the back. It was over a month before I could get my car in. The day I brought it in, I waited 4 hours before I asked what was going on with my car. They kept me waiting another 4 hours before they told me they needed to keep it. After telling me they didn't have a loaner car, I got one because I was persistent. They kept my car for over 2 weeks because they were too busy to work on it. When I called to get a status, I had to call multiple times until someone told me they would call back and never did. They replaced my front wheel bearings but didn't fix the original issue. I still have a howling noise. Taking my CR-V to a different dealer to get a second opinion and hopefully better customer service.

Honda installed an engine for my Bf which included the removal of the clutch and transmission, inspection, and reinstallation. Within a month, the clutch failed. To spare details, it was an improper reinstall that caused damage, but Honda refuses to take any accountability. Manager James was extremely rude and disrespectful to him and family members. He has to pay them 2k for the inspection (which was quoted as no more than an 8 hr inspection and actually left him without a car for two and a half weeks) and “holding fees” while he was trying to come to a middle ground. We are lucky it failed in a residential area and not on the highway. He left with a dangerous car and they know they can’t take accountability without someone losing a job. Not trustworthy and they won’t help you after they put you in a tight spot. Seriously bring someone who knows cars well. Can’t imagine what they would have done if it were me walking into the dealership and not him.

I've been very happy with my CRV and the care and maintenance from the Honda 104 Service Team since I purchased from them in 2016. I am always treated like a valued customer.

By far the worst customer service experience i’ve had. I called twice a day for 4 days before and after 12pm to ask about a warranty. Not once have they answered or have they returned my calls. I understand they are busy but not to return the call or answer once calling at different times throughout the day is just plain jacked…

I was satisfied with the service on my car, need to improve on staffing. Only 2 people to take appointments. What happeneing ? Need to pay more ?

Brian in wholesale parts is outstanding. He went above and beyond to make sure I would receive the correct oil seal. I run a repair shop and deal with many dealerships. His service was outstanding. Thank you Brian for your help.

I would like to give my big thanks to Mariam, Luis, and their manager Chi Luong. They made my recent car purchase as a pleasant journey without hassle, though it is a challenging time to buy a new car due to the microchip shortage. I got an internet quote from Mariam and followed up by Chi. In addition, they also honor Costco membership car discount. When I offered the test driving, Luis explained all the new and advanced features of the car to us very well and encouraged us to try them. If you need a new car in the future, I strongly recommend to reach out to Chi’s team!

It was a great experience contacting Steve Wise and working with the Team at AutoNation Honda 104! I had a smooth seamless transaction and found my unicorn of cars. I highly recommend taking a look at their inventory and stopping by to see for yourself. The dealership is clean, no pressure from sales people and they work to help you feel comfortable.

I brought my car in on 10/14/20 for regular maintenance. Jennifer Tipton was very courteous and professional. She reviewed the extra services my car required and the price per each item. I really appreciate the excellent service as always!!! Thank you so much!

The entire experience - from check-in to check-out -- was efficient and professional.

Great service

I had an appointment at 9:30 am and I was there early, and got help right away. They accessed my car and recommended repairs. Which I did. I was in and out pretty fast. The service was great as usual.

Staff was very respectful, easy going and communicative throughout the process. I liked that there was no hard sale and they honored the value of first come first serve. Their customer service made a big difference during such crazy car buying climate.

Luis was such a big help and I’m now loving my car💕

The customer service representative was very helpful and efficient.

Oil change was fast and clean and they finished earlier then scheduled. The people there were nice and efficient.

They are always very courteous and do a great job on my car. I take it hear for everything.

I bought a 2019 Ridgline in July. Was told they would fix the scratch down the passenger side of the vehicle and wrote it into the contract. I didn't hear from them until they lost some paperwork and need my signature. I took the paperwork in and asked about getting the scratch fixed and was told they would call me. I took the truck in last week thinking they would fix the scratch. They tried to fill it but only in one spot and made it look worse than it did before taking it in. The salesman tried telling me that he went to bat for me but that's the best they can do. I guess making it look worse than when i took it in is the best they can do..... They also told me their paint guy was very meticulous. I think what he did was a joke. Won't buy another car from them and definitely would not recommend.

I bought a 2019 Ridgline in July. Was told they would fix the scratch down the passenger side of the vehicle and wrote it into the contract. I didn't hear from them until they lost some paperwork and need my signature. I took the paperwork in and asked about getting the scratch fixed and was told they would call me. I took the truck in last week thinking they would fix the scratch. They tried to fill it but only in one spot and made it look worse than it did before taking it in. The salesman tried telling me that he went to bat for me but that's the best they can do. I guess making it look worse than when i took it in is the best they can do..... They also told me their paint guy was very meticulous. I think what he did was a joke. Won't buy another car from them and definitely would not recommend.

Great service..great people . obviously.... I'll be back!!!👍👍👍

Kristil was polite, and professional in our interaction for my service. There was no pressure to purchase other services that were pointed out by my vehicle history. The work was completed in a timely manner. Overall, it was a great experience!

Great service with Jason. Thanks Nancy

Kristil was very cordial and helpful.

The dealership itself has been okay to work with. Phil Clain was great, but I still ended up with a car that was deemed unsafe and although Jeff Sawyer realizes my dilemma there seems to be nothing he can do to help me get into a care I can feel safe in at this point. I was very impressed that I was given a loaner car during these last 2 months. So AutoNation Honda itself was quite helpful and nice my car is pretty junky as it turns out and I am stuck with it!

thank you for the great service!

Took a long time from booking to accomplishment, but worth it. Busy but paid attention to what I needed and finished on time.

I took my car in for oil change. It took a week. They scratched my car. Denied it. Said they would fix it at my cost. I made insurance claim, and wanted it fix. They won't return calls to me, my insurance, or adjuster. Poor service. While I was there, 1 lady was working by herself. I asked while she was the only one there she said, everyone is quitting. Taking my business elsewhere. And just so you know, I was working with the service manager and GM.

Great service throughout! Very clear and never pressured in communication. Dennis Chow, Brian Tam did a great job helping us get out dream family vehicle during this hard time. Very much appreciated their help!

The check-in and check-out process was about 30 minutes each. You used to me able to due the Express Service in less time, without having to wait a month for an appointment. Also, I was not offered a free car wash.

Gregory made the service on my Honda Pilot a real pleasure. Professional, courteous and knowledgeable. We trust AutoNation Honda to provide excellent service at reasonable cost.

AutoNation Honda 104 was great! I took my car in for a routine oil and systems check, and the entire staff was friendly and hospitable. And my car was done quicker than the timeframe they had indicated. Highly recommend!

Horrible experience. Had an appointment, dropped off car. Later that day told they actually didn't have part and it would be a week or two. From there I was ghosted. No one ever called me after two weeks. I started calling daily and no one answered and no one returned my messages. I had to go back to service center to speak with someone. Horrendous customer service.

You didn't reset after changing my oil. I am waiting for my son to come over and find the reset button. You are dealing with an elderly lady Not happy about this situation.

Brett from Autonation Honda was awesome to work with, very communicative and helpful he had me all signed up and on my way in a jiffy and I'm super happy with my new car.

I came here in 2013 when I first moved to Colorado to lease my vehicle and eventually used AutoNation again when I started the purchasing process. I've exclusively used them year-over-year for my routine maintenance, which says a lot considering I now live in downtown Denver. The service department team is so kind, and treats me with respect (as a woman, these environments can be often hostile). I never feel like I'm being talked down to, bullied into purchasing services, and any recommendations for maintenance are clearly explained. The women in the service department are the best and truly make my experience positive every time. Plus, they tend to finish my appointment earlier than I'm quoted, which is always appreciated.

2 hours for a scheduled oil change. After seeing that my car was clearly done, moved, and parked, I waited over 30 minutes for “paperwork”. I think the actual service on the car is good but the customer service is poor. Will not go back.

Thank you guys for being such a help getting me into something I really wanted.

They are currently low staffed which did increase my wait time, and even with the pressures of this all of the staff remained helpful and honest about the wait time. They answered my questions and took care of my vehicle with a smile.

Great customer service at AutoNation 104.

Always get great service. Know that technicians are very knowledgeable and will make sure my car is in tip top shape

Did not up sale...preformed great service...suggested repairs for future issues...no pressure....

Cristal and team took great care of me and my car. They were transparent, communicative and provided overall excellent service. And they got it done way ahead of schedule. Very happy customer!

I was in the market for a Honda Passport, and had a wonderful experience with my salesman, Alex and with the dealership as a whole. Thank you

Amazing

My experience at AutoNation Honda is always the same! Excellent, courteous, prompt and professional. Never any surprises. The service team has always been outstanding.

I would not buy from this dealership again, Had issues with the price of the car after I double checked with the salesman and got a cashiers check from my bank, They couldn't get the fact that is was a "cash" sale through there head (keep insisting I needed full coverage insurance), Took them over 4 hours to do the paperwork and they broke an agreement-- I told them before I bought it that I couldn't pick the vehicle up for 5 days. They said they would keep it behind a locked fence until I could come back with a trailer--turns out they put it in a open parking lot. Price of the vehicle was average, they advertise it as a 4 wheel drive and it was not (all wheel drive), there is a difference. They owe me a refund and they said it would take 6 weeks to get me a check.

I was sent to Honda service since I have an Alpha Romero. They weren't sure they had the right filter (that took 25 minutes to fine) and then they didn't have the right oil. A mechanic was sent out to buy some. Totally unprepared for the Alpha. Next year I will make sure they have the correct stuff before I show up.

Really wonderful dealership! Great experience and never felt pressured. Everyone is beyond nice and very attentive. It's a nice, clean environment with free ice water and coffee selections. I'd absolutely recommend this place to anyone looking for an upgrade.

Location was clean and inviting. Service at the parts department was friendly and efficient.

Great service

Good service

I would definitely recommend working with Lori at AutoNation for new Honda purchase. She reserved my vehicle and made the purchase simple and quick. It was the most enjoyable car buying experience! 😀

They are always friendly, thorough, and fairly quick. John was super helpful and the waiting area is clean and easy to connect to wifi.

The best service I've had in a while.

Today we purchased a brand new HR-V EX 2WD from AutoNation Honda 104. Mr. Shokoor did an excellent job for us. Worth contacting him and ask about cars.

We had very good experience with Sales Representative Amin Shokoor. He is knowledgeable with quick and clear communication. I am so happy with the car I purchased thanks to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience.

Very nice and cozy dealership. Was very patient with my payment.

Perfect service, quick and complete without appointment

I called 12 times between 7am and 12pm and never got a service advisor. The scheduling department could not answer any basic pricing questions. I left 4 voice-mails 2 weeks ago, but no one has called me back. I booked an appointment online and wrote in the comments a request for someone to call or email me the price of a very basic service. This was also 2 weeks ago, but no one has contacted me. I wish I could say this is atypical for Autonation Honda at 104th, but this is the level of service I have received from them ever since they switched from John Elway to Autonation, and their excuse about long wait times due to the Takota airbag recall has been on their voicemail for the past 8 years. I will never buy a Honda again.

On 09-07-21 I brought my Honda Civic to AutoNation Honda 104 because the Skid Pan was hanging down on one side. The service advisor was very courteous and detailed. Approximately thirty minutes after entering the service area my car was repaired. The Skid Pan was reattached. There was no charge. The service department at this particular dealership is excellent.

I could not of asked for a better experience with buying my first used car by myself as a 27 yr old female. Leo was seriously so kind, not pushy at all, listened to everything that I wanted, and got the used car detailed for me and filled up the tank with gas before I left! If you’re in the market for a used or new car, make sure to ask for Leo at AutoNation Honda in Westminster!! Leo will steer you in the right direction while making sure he has all your needs covered. Thank you Leo for the amazing service!

The rep accepting the vehicle and releasing the vehicle we’re friendly, and professional. They fully explained the plan of action, left their name and number and, e planned all the work completed👍🏻 Suggestion: A greeter or signage at the entrance would be helpful.👀 They were exceptionally busy; when I dropped off the car and again when I picked it up - and as customers arrived there was no signage as to who or where to wait to b called or to form a line or take a number to request help on the left or right of the large service entrance. Customers were a little anxious and fidgety

This place did not live up to expectations. Sold me a used car that would not pass emissions. Would not help on any mechanical needs (yes - the car had problems immediately). Would not respond to emails. I certainly felt like they were trying to move a car and did not care about me as a customer. Feel like I got ripped off. I would give 0 stars but not possible. I don't need to feel poorly after such an expensive transaction. I would never go there again.

took them for ever to finance me but I'm so glad I stopped there cause I found the car I was looking for. thanks

Phil gets 5 stars. However, tell Jeff waiting 3 weeks for an oil change has to do better. David

Went in for diagnosis for the cause of my probelm and they told me what I already new. Also they have my account confused with another and they said I had to come in another day to fix that.

Called about information regarding both the car that I purchased here, and also called the finance department on 3 separate occasions for information regarding my extended warranty. None of my calls were answered. I left a message each time. Never received a call back. Absolutely terrible customer service and care.

From the time I inquired about a new vehicle through their website, until weeks after the deal was done, Steven Oswald made sure everything was handled correctly, went smoothly, and most importantly, that I was happy. Where other Honda dealers in the area failed on the promise of inventory for a specific color of a new model, Autonation Honda 104 succeeded. Best of all there was NEVER any pressure whatsoever to try and get me anything I didn’t need. If there was something I felt I didn’t want, there was absolutely no push back whatsoever. That was extremely refreshing, as this is almost a certainty at dealerships; and I can personally say this kind of uncomfortable haggling and unnecessary pressure to buy more than what I wanted happened to me personally at another big Honda dealer in Denver. So, this kind of no pressure sales was a huge ease. Steven was genuinely kind and supportive every step of the way. Additionally, financing was completely a breeze; and even though I walked in with a fantastic rate from my bank already, the guys tried to beat it. Talk about a team going to bat for you. If you’re in the market for a Honda in the Denver area, it’s a no brainer, 104 is the ONLY choice.

I experienced a serious scheduling problem getting an oil change. I arrived at 11:20 for an 11:30 appointment and was greeted and put in the line in front of a bay. At noon I'd moved up one car and the clerk comes out and tells me to get into the other line because they have some technicians going to lunch and they are closing down to one bay. There is one car in front of me in the new line and one in the bay. My car didn't go into the bay until after 1:00. I left there at 1:30... 2 hours later. What's the point of having an appointment? At 1:30 when I left the other bays were open and there was no line. I could have showed up at 1 and still been out of there at 1:30 and not wasted an hour an a half that I had to take off from work. Completely unacceptable. Update 9/1/21: Three week wait to get an oil change now. I was just in there last week for a $900 repair and when I picked it up the oil life indicator was on. They couldn't have let me know and tried to get the oil change done then? Tried to set up an appointment online, as well as called. Soonest available appointment is three weeks away. I've had too many bad experiences with oil changes at the quick places and I trust the dealer, but by three weeks I'll be way overdue.

I recently moved to Denver and needed to get regular maintenance performed on my 2020 Honda Insight. I had purchased an extended Honda Care maintenance package through the dealership where I purchased my new vehicle. It covers MANY things past oil changes and multi-point inspections. The service manager (along with his employee) argued with me for a few minutes, telling me that I wasn't correct and that my package only covered oil changes and a multi-point inspection. I informed them that I've had my car taken care of by one dealership under this plan, with no problems. He said he would call the dealership to verify this information, even after I showed him my plan directly off the Honda website. When I received my car back 2 hours later, he didn't call the dealership and didn't have the service techs do any of the maintenance they were supposed to for my Honda Care plan. He never changed the service order to go along with my service plan. He informed me that they didn't need to do anything, since everything looked fine (incorrect). I never received an apology for their confusion or mistake, nor did I receive an offer to take care of the other tasks that they should have done under my plan. I will never return to AutoNation 104 - I felt like I was going to a Grease Monkey style place, not a Honda dealership. Furthermore, I will be contacting Honda Corporate to let them know about this situation and my lack of proper service that I paid for under my Honda Care plan.

Ability to speak with service is horrible. I have been trying to speak to someone regarding our vehicle for 24 hours.

Muy bueno

Unfortunately I must say we had a poor experience with this dealership. Steven Oswald, our sales guy, was awesome and is the reason I gave this place an extra star. He was very friendly and knowledgeable and was the only bright spot in this otherwise negative ordeal. THE problem we had was with Christi Lyman. She is the entire reason for our bad experience and why I will not recommend this place to others due to her condescending attitude and unwillingness to make things right. We found a 2015 CR-V for what was supposed to be 21,999. (See posted screenshots) We were told by Christi that the price shown there is somehow not linked to their store even though all the contact information etc clearly shows their location. The price was $289 more than shown for whatever reason and she said there was zero way for that price to be adjusted which just sounds ridiculous. She said we were free to leave and shop elsewhere if we didn't like it. Steven noticed how rude she was and apologized greatly after she left the table. I know $289 isn't a large amount but it only seems right that we should pay the advertised price shown. In the end we did the deal ONLY because of Steven. It wouldn't be fair to him to lose out because of company problems. Kimber was very nice too if not a little pushy with the warranty stuff but that is to be expected. So my advice, specially if you are driving a long distance like we did is to call and ask the actual price before heading in so there are no hidden surprises.

We love our new 2021 Honda Pilot and we had such a positive buying experience at AutoNation Honda. Jon was responsive and listened. Even though car inventory is low, we felt like we were valued customers and there was no pressure. We felt like we were treated fair - no one was trying to take advantage of us. The experience was so positive that we are considering buying another vehicle from AutoNation Honda.

I would give this place 0 stars if I could. Just take your car somewhere else. Seriously. I don’t trust them with my car here. They don’t answer the phones all day and even when I left 4 voicemails over a long period of time telling them how important it was for someone to call me about my car, no one called. I had to call a different department to get ahold of someone. The lady that I talked to was absolutely clueless and didn’t want to try to help me at all until I had to ask her to do it myself. It was either pay or pick up your car.

Jason in the service department was very courteous and helpful. The repairs were done by the time promised.

Very easy to work with from start to finish, great sales team and staff, i didnt feel rushed or pushed into anything i didnt want to do, i feel they definitely put the customer first they stayed hours after closing for the night to make sure i left with the vehicle i had purchased. Would recommened them to anyone, clean inventory as shown online. Check them out when looking for a new car you wont be disappointed. Thanks autonation honda

Got two of my Honda’s here. Absolutely love how friendly and knowledgeable everyone was. Fab was amazing, couldn’t have asked for a better dealer.

I got two of my Honda’s here. Absolutely love how friendly and knowledgeable the staff was. Big shout out to Fab for helping me the perfect car.

The ONLY reason I am giving 2 stars is for the salesman, Steve. Steve was VERY wonderful and very helpful. Was patient and not pushy. I never felt pressured at all. However, the sales manager Christi L. was the rudest person I have ever encountered. The price on the sticker was higher than the advertised price and she would NOT budge or try to help. I almost walked out due to her attitude. I will be glad to never have to deal with her again.

To make along story short. The service department from people answering the phones, to dealing with advisers and the mechanics has not been great. Will be looking for another dealer to service our car.

Absolutely awful. I bought a car from here in May because I needed something for work. The salesman we worked with was fantastic and when we found out the radio did not work in the car he assured us they would fix it so we bought the car and got in contact with the manager. One month later I still hadn't heard anything so I called and turns out there was nothing put into my file that stated they would fix the radio. Brett fixed that and passed the information to the mechanic. I got a call from the mechanic telling me to just bring my car in the next week so I did that but he did not actually schedule me for an appointment and I guess intended to just squeeze me in? They had my car for 2 days before I got a call saying they would need to order a new radio or figure something else out. He said he would speak with the manager and figure it out. Again I heard nothing so I just picked my car up and left. I have yet to hear back from anyone regarding my radio and am incredibly frustrated. Will not being going back here for anything and am very grateful we didn't let the pushy finance lady talk us into their maintenance subscription add on. I am now at least $500 out as now I have to fix the radio myself. Only giving 2 stars because Brett was incredibly helpful and has done all in his power to help us out.

After years of trying to get my low tire pressure light to work correctly I again was assured it would be fixed. Wrong, one day lights back on. Also I paid for an oil change however my read out still said I’m at 60% did I get the oil change I paid for? Who knows I’d call the dealership if they would ever answer the phone or return calls.

My contact with the maintenance and service team went well on Saturday. I arrive VERY early for my oil change, and they took me ahead if my appointed time. This made for a smooth day. Thank you for being do understanding!

Honda dealer at 104th in Westminster is always fast and efficient with oil changes or repairs that we need, we appreciate the quick scheduling and accurate service. One mystery on our most recent oil change was that the tech told us our car had `no history' with their dealership. This is weird because we have been bringing our Honda CRV to the same 104 shop for 7 years.

Geo looking for a truck...

The Service Departmernt is exceptional.

Service Center is very efficient and quick to fix any issues with my car.

I bought a car at this location. My salesman and finance manager were great however I witnessed other members including the sales manager on duty come across very dismissive when another customer was upset. I came back a few days later to the service department and was not acknowledge and saw the same with other customers. There was no direction as what to do and all customers seemed confused. I own my owe business and understand how employee can be distracted and I am very patient but this will make me think twice before coming back. I was sent down the street to the Nissan dealer due to my vehicle and service required. They were much more attentive and friendly. I by one to two cars every year and will most likely not be back.

Once again, I received great treatment from AutoNation104, having both of my Hondas serviced there for five years! This time, Kelly took care of the needed attention to keep my Accord running smoothly, and she did this with a cheerful smile and actual concern for my automotive satisfaction! An hour after I dropped off my car, she sent me a text informing me that my car was ready. Kelly is such a happy and personable service representative! Thank you, Kelly and AutoNation 104!

To call my experience poor would be an understatement. The only reason it's not one star is because the sales gal I worked with was sweet, albeit lacking knowledge.

This dealership truly took care of me when I needed a new car. Steve Oswald was great and very attentive, he ended up finding me the perfect car to replace my current car.

Fast, polite and helpful. I couldn't have asked for more. Good Job !!!

The dealership was amazing I got helped by Garrett and he was a car selling star I wasn’t planning on getting one at the moment but he talked me through all the features and their amazing programs

SUPER SHADY!!! We found a used vehicle at AutoNation Honda that we were interested in, so we called to ask if it was still available. We were informed it was available and we told them we'll be there in about an hour to look at it. It wasn't until we get there that we find out we can't test drive it because it hasn't been "inspected" – mind you, the vehicle had been listed "For Sale" on their website for more than two weeks. The salesman pulls the car around so we can *look* at it and start it, but we can't test drive it due to the "inspection" (not even around the parking lot). We then ask when we can get it inspected so we can test drive it. The salesman explains, "we're so far backed up on inspections, and we don't want to overwork our technicians, so there's no way to say when we can inspect it". THERE ARE BARELY ANY VEHICLES ON THE LOT. Where are the vehicles they are are inspecting??? Then he goes on to say, "the only way we can bump up the inspection is if you were to place the vehicle under contract". So the only way they can inspect it is if we buy it – without a test drive and without an inspection... So they're not comfortable allowing us to test drive a vehicle they haven't inspected, but they're comfortable selling it to us? That's not someone I would ever be comfortable doing business with. Sure, maybe they are backed up. It's a crazy market and crazy times. But the fact that they would even try to push selling a vehicle without ensuring the customer is fully comfortable with the purchase speaks volumes to the culture of the AutoNation auto-group and the types of business practices they partake in. Be very careful purchasing a used car from here. Don't give in to the high-pressure sales tactics. I'll stay away and take my business elsewhere. (The sad thing is – with the market right now, someone will probably buy that vehicle without the test drive. It sure felt like they knew that and were taking advantage of it.)

Staff are very kind and accommodating! I went on the wrong day for my appointment and they fit me into the schedule for the day so I didn’t have to come back!

They have a friendly, knowledgeable sales staff. They worked with my needs and wants to put me into the best car that I absolutely love!

Purchased a new vehicle while traveling unexpectedly. The staff were wonderful to work with. Our salesman was very knowledgeable, down to earth, and helped us to get on our way quickly to continue our road trip. They have a very large inventory of vehicles. We looked for a Honda dealership near us with good reviews, took a gamble, and are glad we gave this dealership our business!

Had a great experience, our sales guy Mark Hayes was super knowledgeable and helpful. Thanks so much Auto Nation Honda!

I will be going again to have my car serviced here.

We had a great experience, they had the exact car I wanted! Carlos Sanchez helped us out, he was very down to earth and I didn't feel pressured, I would highly recommend asking for him. They were super busy the day we were there and the manager and finance team still were able to give fantastic service!

I worked with both Fab and Leo at Auto Nation Honda. They were both so personable and easy through the whole process of my trade in and new lease!

Great experience working with Jay. He was very knowledgeable and patient, explained everything clearly and made the car buying experience easy

I’ve never purchased a car from a dealership before so I wasn’t sure what to expect. Steven Miley was such a helpful and kind salesman. Dave was very polite and answered any questions I had very honestly and from many perspectives. The breaks on the used car do seem a little bit squeaky and the vanity mirror was broken, but I have hot glue so……. as long as I can get to work I will be fine without checking myself in the mirror til it’s fixed!

Kelly & Co were great with customer service & car repairs. Thoroughly impressed. Great job!

The service visit went great. From check in to when I got my van back. My only concern is the length of time it took to get a date so I could get scheduled for an oil change. But other than that it was perfect. Thanks 104 Honda.

On time and friendly.

Don’t waste your time with trying to trade your vehicle. They didn’t budge on my trade with them offering $3k under KBB’s trade-in value.

This location is wonderful. I got what I came for got a great deal. Didn’t feel pressured or like I was being taken advantage of. My sales rep Steven Oswald was wonderful. He was so helpful and went above and beyond to make sure I was happy with my purchase. Thank you so much

Scatter brained staff will leave your car on the backburner for weeks with no calls or updates.

Service Director, Phil Clain, was tremendous. He understood I was concerned about the need for service on my 2016 Pilot. I should add that I bought the vehicle at Auto Nation 104 and it has greatly exceeded my expectations. As did my service experience. Instead of having to wait for a month, Phil worked my Pilot into the schedule and I was done in less than 45 minutes. I got all the necessary service and a sound advisory on future maintenance requirements. Overall, an excellent experience! I would urge any and all persons with Honda needs, desires or interests to go to Auto Nation 104. David

Alex and Nathan were great and very professional in every step. We buy or have bought all our Hondas from this particular dealership and not once have we had a bad experience.

CRYSTAL was very professional, friendly, and just plain nice. My car was fixed and ready to go about 45 minutes before the promised time.

Quick and easy

Very helpful staff and got me the car and payment i could afford

Don’t buy a car from Autonation. They are gouging on prices by up to 30%. And if you need service they are understaffed, unhelpful and lack knowledge. When you call to get service the schedulers cannot even tell you how much a routine service will cost. They will send you to the service advisors who simply do not answer the phone and when you leave a message they don’t return calls. They are so understaffed they are over a month out to schedule basic service. No regard for current or future customers. Update: I took them up on the offer in their reply. I was on hold for almost 10 minutes to finally get sent to the GM’s voice mail. They further make my above points by not returning my call. Their reply below is clearly just an empty promise / damage control.

AutoNation Honda 104 used to have a good service department. Now, they have new and untrained service advisors, have lost many of their mechanics, and have a new service manager. None of these people follow through or do a thorough or good job. It is important to know that a service appointment is now just a five minute appointment to to talk to a service advisor. It is NOT an appointment to get a car looked at or fixed.

If there was a 6th star I would click on to it. Every time I have taken my Honda in the service department members have been beyond excellent in stating the time the vehicle would be completed and their attitude and asking if I required any further assistance. The manager always has a smile on his face and is always will to help as needed. You guys have a great team.

The service department in this dealership is not professional. I am very disappointed. They left my leather car seat with black marks that their detail department could not even clean up. This is unacceptable. The tire pressure was higher than recommended by the manufacture. (The service was to install tires.) The driver side window is open while parked outside. The car was not cleaned inside or outside like Toyota or Subaru normally does. The female agent who helped us was not at all apologetic about what their department did. She could have de-escalated this, but instead, she made the customer angrier. Horrible customer service on her end. The male agent was really nice, if he was the agent who I have dealt with from start to finish, I would not have left this review. This happened 6:50 pm July 22nd, 2021.

Super awesome staff! Christi and Jon B made sure everything went well and that I was comfortable on a most crazy day. Don, Kimber and Garrett made the finalization of my purchase quick and easy. Definitely will return next time I need a car!

Very clean, and spacious dealership. No stalking salespeople. The lady who I dealt with , Jennifer, was super friendly and personable. The whole experience made getting my new Honda ‘almost’ as great as the car itself!

Don’t buy your next car from this auto dealer. Tried to sneak in big money extras on purchase after I had said no to them. Pressured to buy their warranty plan, telling me my car would have issues. So they sold me a car they think is junk?

Worked with Garrett and it was such a pleasant car shopping experience. Will recommend to my family and friends to shop at Autonation.They were so accommodating and easy to work with.

It was the BEST car buying experience I've Ever had !!! Carlos is awesome !! The Whole Staff is just incredible . I will be back & Tell everyone about Honda 104

Went in for an oil change and got a new CRV. Alex and Nathan were wonderful to work with. They made buying a car an enjoyable experience. Alex even set up everything the way I wanted it and showed me how to operate all the features. Buy your next vehicle from these guys.

I had a very good experience at AutoNation. Jon Bougeno is a great seller! I definitely recommend him for anyone buying a car there! He is a new guy and demonstrated a complete knowledge of the car and all its features. He was responsive to my doubts and honest about the price and conditions. He has a great future at Honda.

Had an oil change scheduled and got a call before the day of my oil change asking if I wanted to sell my car I’ve had issues with this place trying to sell my car but this was an all new low now they lost a customer I canceled my appointment and will never go back there again to this location completely awful

Staff was friendly and helpful. My salesman was Fab and he was polite and helpful during my purchase process. I initially opted not to buy the truck since it was not ready the next week when I intended to pick it up. Fab contacted me and explained that they were waiting for an exhaust part before they sold it to me. I love the truck, it was worth waiting for. It is just what I was looking for and it is hard to find good truck these days. Thanks Auto Nation Honda 104 !

The staff was absolutely amazing. Answered all my question, gave me all the information I had asked for! The associate who helped me, Jennifer was very sweet, funny and knowledgeable! Would definitely recommend! Overall great experience.

Had an excellent experience at honda 104. Krystal took excellent care of us.

Worked with Jon Bougeno sales rep and Dan in finance both were great and took the time to answer questions and that I was taken care of.

Kelly, she is amazing. I drove to the location for my appointment time without realizing the date was not that day. She filled me in and followed with great customer service. Increase her pay, she's an asset 😊

Everyone was very friendly and helpful. Amen was my sales person. He was great. He was not pushy at all. He was very helpful. I really wasn't expecting to buy a car today but I did. I would recommend AutoNation Honda 104 to everyone. Thank you.

I am happy with my purchase of Ford F250 pickup. It cleaned up nicely and so far operates very well. It is an impressive truck. Staff was friendly, met my needs during the purchasing process.

We had a great experience there when buying our new Honda CR-V it’s a great car. The process was not stressful and our salesperson Jennifer was helpful and when she could not answer a question she got someone else to answer it for us.

Jay Dureja was an amazing salesman! I was interested in 2 cars and he showed me every feature in detail I didn’t feel rushed he took his time answering all my questions. Amazing customer service 😊 I purchased a 2021 Honda Accord EXL 😃

This is the first time, that they had me stayed way too long here. Came here ONLY for an oil change. Also booked an appointment a week in advance and it took them 2 hour's to do so.... Next time, I'm NOT coming here!!!! This service doesn't even deserve a star!!!!

Great customer service. I test drove and was through the purchase process in about 2 hours.

I love this place! We brought the car in and were told it wouldn't be worked on until the following day which was a surprise for us. Not a problem however and we received a call first thing the next morning that it was ready to be picked up. I just had the right mirror replaced. It was a beautiful replacement and everything worked perfectly. Get your car needs done here!

No one waited on us. Low inventory

I WOULD NOT BUY A VEHICLE FROM THEM. If you do, I would immediately take it and get it fully inspected by REAL mechanics the day you buy it so you have the option to return it within the 5 days. See why below... Honda 104th sold me a car with a major oil leak that dripped on my driveway within 3 days of driving it off the lot. Which cost me $800 and an insane amount of stress and issues within a week of buying it. They have a 90 day warranty, but I had to pay out of pocket for a couple reasons: 1) Because I had zero trust in their techs and didn't want them anywhere near my car again. I took the car back to them right away, but according to Tim (their used car manager), FIVE people at their dealership couldn't find or didn't see an issue with my car. Including the guy they claimed as being the #1 mechanic in the US. I took my car to another place and the issue was found quickly (they didn't even charge the full time to diagnose it because it apparently was so obvious). 2) The 90 day warranty they do give is a lie with a lot of misleading information. It was the main reason I was willing to take the car after the 5 day grace period. Then I found out a lot of things that were not even in the fine print by calling the warranty company (who were prob the most rude and unprofessional people I have ever dealt with). I was literally told "You don't need to know that information, that's not for you or the customer to know". That information would have made me return the car right away, no question! Their 150 point inspection is BS and they clearly don't actually do them. If so, ANY real mechanic or tech would notice a pretty large oil leak right away. They forgot an emissions voucher which cost me an extra $25. After I signed saying I would take the car, I had to sit there for 1.5 hours before talking to finance. It total, I was there for almost 5 hours. I was working with Tim (used car manager) who was going to talk "his boss" about options and get right back to me. That was over 2 weeks ago I still have not heard from him at all. When I was talking to him, he used the excuse "those are the rules, they won't budge" "yea, there is just nothing we can do" for almost everything. Acting like he and their dealership was being held at gun point and told to never make any exceptions or judgment calls for this situation. After all of that, all of this back is forth being known by the salesman who sold me the car (Tom), he still has the nerve to email me asking me to refer friends and family to him/them. I responded, reiterating all the information and frustration above. His response was to offer a $25 emission voucher sent via the mail. Even though I literally had just told him in the previous email that I had already paid for it. What good is one going to do me now? They clearly aren't actually paying attention to their customers or trying to actually help. They make the sale and move on.

This auto dealer is so much more than the usual sales pitches you get at most dealers. The sales people, the finance people are all looking from the customers' point of view. They are warm, insightful and helpful. I've never experienced such a great experience with an auto dealer before. They are the best of the best!

As a first time buyer, I had a great time here. Chi and Nicole were awesome, friendly, and provided me with great service. They were both helpful during my time there! I’m very happy with my new car!

This auto dealer is so much more than the usual sales pitches you get at most dealers. The sales people, the finance people are all looking from the customers' point of view. They are warm, insightful and helpful. I've never experienced such a great experience with an auto dealer before. They are the best of the best!

Garrett, Kimber, and Christi were amazing! This was my first car buying experience and I felt confident, comfortable and supported the entire time. Garrett ran around the lot making sure I got exactly what I wanted and stuck with me through the entire process, including the waiting periods. Christi and Kimber helped me with the numbers and paperwork, making sure I got my dream car and a great protection plan. They were all checking in with me often, making sure I understood everything and leading me step by step. And I’ve already received updates on my first maintenance appointments that are months out. Truly great individuals and phenomenal team!

The folks at AutoNation Honda in Westminster, Colorado were unfailingly helpful and polite. My Honda CR-V needed an oil change before a car trip and the service department fit me in and got the job done quickly.

They've always taken great care of my car, and always get me in and out in a reasonable amount of time. Thank you!

I have not purchased a car or had anything serviced from here but I did look at a car. It wasn't a Honda, but a Mustang that was traded in. Didn't feel any pressure from the sales team which was a huge relief. I usually tend to avoid dealerships when I'm car shopping for that exact reason. Test drove and liked the car, but told the salesman that I wanted to look at a couple other cars. No problem, offered to go over numbers and I said I was pre-approved and good to go on all that. No pressure to try and finance through them.

For anyone buying a used car here, the titling clerk / title office informed me today that it took them 33 days to hand off my titling paperwork to the DMV. When I had to stop back for temporary plates to be re-issued, Autonation told me my plates were ready at the DMV. After driving 30 minutes to a DMV appointment, I was denied plates because the paperwork actually was not yet processed. I bought the car May 8 and Autonation was not able to complete titling paperwork until June 10. I get that things are backed up with COVID but I think the dealership can get that paperwork over every couple weeks at least. The titling office was upset that I called and raised their voice. They kept saying it wouldn't do any good to have a copy of the title, even though a DMV representative said it could speed things up if I brought in a copy myself. The folks that work here have otherwise been friendly but I would recommend securing a copy of the title upon purchase and checking back about whether title information is getting brought to the DMV so that the dealership-DMV blame game can be circumvented.

Leo and Stephen were so helpful and informative in helping us with our purchase of our new CRV. The finance team went above and beyond also.

Good service, I had a recall on my HRV it also need the 30,000 mile service done. All was completed in a timely manner and I was happy that everything is now up to date!

Great experience. Friendly and helpful

Had a great experience car shopping at AutoNation! Felt prioritized and communication was great through the process.

Routine oil change. Completed very quickly!

Kelly did a great job during my visit to the service department! She answered all my question with a smile.

Service advisor Kelly Gardino was very pleasant and my car was repaired in just over an hour. I appreciate their prompt attention to this issue

I am very satisfied with my purchase of new accord sport. Thanks to Amin and Henry, they made the process very easy and quick. I will definitely recommend this showroom to my friends.

Incompetent, malicious or both. I was having electrical issues and problems with my VSA system in early May. They wanted $2800 for a replacement part + labor. I felt off about their recommendation because they seemed all too willing to charge me an outrageous amount of money without any additional explanation or alternative. I went to a local Meineke to get my car scanned for these issues and the mechanics there said they heard bad things about this place as well. The mechanics at Meineke told me to take my car down to the Honda Dealership in Golden. They mechanics there just unplugged and re-plugged a bunch of the electronics and fixed the issue for me. It's early July now, and I just came of a 2000+ mile road trip across the USA. No issues. I give them 2 stars because they at least gave me my car back, and there weren't any additional issues when I turned the ignition. Lessons Learned: 1. Don't go to this place 2. Get a second opinion 3. Crazy looking Meineke mechanics know what's up

I had a appointment for 10 :15am...it took over 2 hours for a oil change :(!

I’ve been doing business with this Honda dealership for a long time. I have only good things to say. They’re always very friendly and professional.

I really enjoyed buying a car for the first time. Mr. Amin was very helpful and kind towards me.

We never once felt pressured to buy, from the moment we walked in. Everyone on the staff was extremely friendly and helpful. Our sales rep Fab was awesome! He made us feel like we had been friends for years and helped make sure we walked out with the exact car we wanted without even trying to sell us on anything. With the current shortage of new cars, if you are looking to buy something before they are all gone, go to auto nation 104th they were awesome!!!

I was greeted immediately by Tom and he was my salesperson throughout the process. It was well managed from start to finish as I did purchase a new vehicle.

They were very professional, friendly and courteous .in and out in a timely manner . Will use them in the future. James heller

Excellent service 👍👍

The garrett powell sales associate he have very good service for me

I bought a pre-owned Subaru Forester from this dealership that had just become available. Leo and the sales team were great. They secured financing at a rate that even my own credit union could not beat. They addressed a problem with the AC that showed up during the test drive, even transporting the car to an Autonation Subaru dealership for the repairs.

Great Service. Comfortable and non-pushy sales associates. Leo was awesome to work with.

Service was terrible. Not trustworthy. Scheduled an appointment 2 weeks out for a recalled part, part was not there when dropping car off. Called to discuss and reschedule, no call back. I would give zero stars if able. Would not recommend.

Excellent car buying experience. Fab T. and the rest of the team were very professional and helpful. I browsed multiple other dealerships before visiting here...AutoNation Honda made me feel at ease. Happy to report I've found the perfect vehicle.

I have bought many vehicles in CO over the years and am only being honest when I say my experience with Auto Nation was the worst I've EVER had. To start they called after closing on the vehicle and said they made a mistake on the paper work and I needed to come sign new docs increasing my purchase price. When I said no the deal was complete and docs were signed they threatened to withhold the vehicle unless I did. At the resigning of docs the dealer pushed for 30 minutes trying to get me to purchase an extended vehicle warrantee from them. When I refused they treated me like garbage and rushed me out the door. (I didn't purchase the warrantee because they sold me on the fact that Auto Nation has a 90 day 3,000 mile warrantee as well, my vehicle came with a factory warrantee! After a quick inspection of the vehicle they agreed to fix two small items one was a giant scratch in the paint from the transport and the other was a half dollar sized missing section of clear coat in the paint. It took over a month of scheduling for the cosmetic items. When they finally got the car in I got it back 2 hours later in worse shape then when I dropped it off. I argued with the used car manager and finally gave up and paid a body shop to fix it properly. The scratches were still on the hood and the bumper wasn't matched, or blended and clear-coat had visible dust sealed underneath, it was absolutely ridiculous! The bumper was not cleaned before paint and they painted it on the vehicle outside, instead of in a paint booth! So unprofessional and sloppy! Oh and there was Overspray all over the plastic panels I had the outside body shop remove. Then when I supplied a list of mechanical repairs needed, they said in a dealer transfer even though it was from another auto-nation they couldn't guarantee the condition of the vehicle and refused the repairs, Warped rotors, worn break pads, oil life at 50%, a bad battery, bald tires which they said they would give me a deal on if i purchased from them (discount tire was cheeper) on top of a broken axel, worn wheel bearing and leaking main seal! They DO NOT STAND BEHIND THEIR 90 DAY WARRANTEE! They lie, cheat and weasel their way into a purchases watch out! The funny part is I brought my vehicle to Auto-Nation in Littleton and they did the same thing! They fixed the easy warrantee items and missed the major problems! I just this week brought my car to another dealer closer to my house and they fixed the broken main seal, completely demolished wheel bearing and a toothless front Axel. All items I brought up making noise at test drive to Auto nation and no one could "find" when inspecting the vehicle. I must say, these items could have had a major impact on my family's safety and wellbeing and if I had the time or nerve I'd put an attorney to work but just don't have the energy. Please do your research and find a vehicle outside the Auto Nation brand! They will not have your back when you need them. You are only a paycheck, and they view you as just another stupid consumer. GO ELSEWHERE! The best part is I had two more vehicles to purchase within the year for my kids, but they showed me how they conduct business and lost my respect! I will never do business with or refer this company to another person! BEWARE

Great staff, friendly and helpful. The service was quick and I was in and out in no time!

I have had my Honda Civic serviced at AutoNation Honda 104 since I bought it in 2017, but this was by far the best experience I have had with the service center yet. I found myself in the middle of our lovely Colorado summer - 5 months pregnant with zero A/C in my car and wasn't able to schedule an appointment for almost a month. I called the center and got ahold of Kristal who got my car in that same day, put me in a loaner and had my A/C fixed within 2 days. She was incredibly kind and seriously saved me from a mid-pregnancy heat stroke. I will always request to work with her from now on!

Kristil was extremely helpful and solved all our issues.

I had a great salesman Sam Mitton. I recommend anyone wanting to buy a car to go see Sam..

Went to Express at Honda 104th due to a small leak, was able to get right in unfortunately, was referred to make an appointment as this is something Express is not equipped to handle. This was handled very courteously.

The finance process is horrible will never purchase a car from this dealership again

My mother went here for a car that she liked and was "approved" for the loan and everything, drove home and a day later was called and told to bring the car back as financing was declined because something was missed on their end. That sounds like the biggest scam ever! Why would a company sell a car to someone that wasn't actually approved of the car? Desperation? Further more, the finance girl, continually kept pushing for the car warranty and other fees. She kept telling my mother how the car might break down, the electronics may go out and the transmission will surely break, so she would purchase the warranty. Good thing my mother put her foot down on telling her, "NO!" Stop forcing people to get add-ons because you want to make a few more dollars. Should be ashamed or yourselves. No response needed!

Auto Nation definitely has some of the best prices for used cars. They also have what seems to be a good bumper to bumper warranty option you can purchase too. What I didn't like was the ridicules' traditional 4+ hour "hurry up and wait" game they played with me. I started the sales process many days before I come up to Denver to complete the deal. My sales agent refused to let me process my credit application for purchase any my trade info before I came up to the location. I asked multiple times and he assured me that he would get it all taken care of quickly when we arrived on location. This old school way of selling cars does not work for me. They also came back with a lower value on my car then I was quoted for trade at another Auto Nation location. Overall, If I do business with this company again, I will demand more work to be done before I take the family up to buy a vehicle I will only "Sign and Drive" from this point forward.

We signed papers on Saturday, but still haven’t been able to pick up the car. The service department is backed up, and they have to inspect it first. 🥴

John McG was the most informative and helpful salesman I've had so far when getting my first car! I'm very happy with how it went and how helpful they have been through the entire process. He even reached out to me to see if I had questions of my vehicle and to check in!

They serviced my car in a timely manner at my appointment time and answered all my questions/concerns I had about my vehicle. They even looked into some history of the available services I had purchased when I bought the vehicle 3 years ago. Everything was very timely and and courteous. It was a very satisfying experience.

My appointment for a recall repair was set for 9:30 with initial finish time by 1:30 for a job that should take just over an hour. I was called at approx. 2:45 and told things were running late and the job would be completed by 5:30. The actual finish time was closer to 4:00.

Fast, courteous and complete service.

My husband and I were very satisfied! As soon as I walked in someone was there to greet and help us. Steve O was awesome, so helpful not pushy and very knowledgeable. If he wasn't sure he would find out for us. The whole process was easy and painless.

My husband and I were very satisfied! As soon as I walked in someone was there to greet and help us. Steve O was awesome, so helpful not pushy and very knowledgeable. If he wasn't sure he would find out for us. The whole process was easy and painless.

I was very pleased. The service was fast and efficient. Everyone was very kind. Lynn

Service advisor Jenn was very helpful and accommodating. She has a very nice personality and demeanor. I look forward to working with her in the future.

Stephen was wonderful in that there was absolutely no pressure. The whole experience was nothing like car purchases in the past.

Was a good experience. Salesman patient and understanding.

Was provided useful information, patiently and politely, sufficiently for my maintenance decisions.

all went as promised. Thank you. The check in and out clerks were very pleasant and did their job .

Took my CRV in for a humming sound from my AC. Had received a letter regarding the sound and expected it to be covered. Kept my car for 5 hours, never called with an update. I had to call them. 4 1/2 hours after I had drop my car off they were just getting it to the vehicle. When they called me back 30 minutes later, they said that it was not the engine but the air conditioning and they would have to tear into the entire system to find out what was wrong. They also said that it was not covered. Very hard to understand them and extremely rude

Amazing experience in buying a new car--everything was perfect!

Friendly and helpful staff throughout the purchasing process

No issues whatsoever. Very straightforward. Leo, our salesman was very professional and easy to work with. No issues or gimmicks at the closing. Would definitely go back again

Good responsive service

Efficient and fair. They were very professional and did not waste my time. The offer was what I expected and I sold my car to them.

Very easy and fast service. I have always had a good experience at this facility.

Garrett took very good care of us. He was very personable and followed up all thru the buying process. Everyone we dealt with were friendly. We would recommend Autonation to anyone looking for a vehicle. They followed up with contacting us for the tint on our front windows. The only hitch in the system that needs to be addressed is a person paying cash has to jump thru some hoops to get this accomplished. We love the car and the customer service though.

Garret and John were wonderful and each deserve a 10. As well as the finance department and service

As usual I had great service from friendly and informative staff in a timely manner!! The Best!!

Appointment as expected, completed work sooner than time suggested to complete work and provided current discount available.

Brett was very helpful in answering all of my questions during the test drive and at the dealership. The staff was very friendly and welcoming. No high pressure here. I would recommend this dealership to anyone looking to buy a new car.

Our sales agent was awesome! He went out of his way to speed up the process for us. He was really helpful showing us all the new features on our beautiful new Blue Pearl Honda Accord. This is the second Honda we purchased from this dealership and I'm sure there'll be a 3rd or 4th. Great product, great dealership.

I needed a new car, they had exactly what I wanted. No haggle and the price was fair.

Brett was responsive and professional in his assistance with my new car purchase.

Excellent customer service from all parties involved.

Great service, put the customer first! They’ve got my business over my local dealership!

Great service over all. I provided all, oil full synthetic 0w20, filter and gasket. Waited in customer area and in no time my SUV was ready. The service lady, Annissa Medina, explained the recall issue and time for a service of the rear differential. In addition, I need to have someone explain to me about the ware on my tires. Seems to me to be excessive for the low millage on the vehicle.

Thank you Michael George for all your help and hard work! We really appreciate you taking us to look at Tahoes till we found the one!! Thank you to Steve Wise for the speedy paperwork!

Everyone very friendly and accommodating, repairs were completed timely and price was fair

My wife and I had a 5-star experience working with Lori Persinger at AutoNation Honda 104 when purchasing our new CRV. Lori is highly skilled and actively listened to all of our expressed needs. She was a pleasure to work with and was committed to achieving a successful outcome on our behalf. We got exactly what we had hoped for and our grateful to Lori.

Great experience very professional and all done in less time than promised.

Great! Went to the fast oil change part and only had to wait a short time! Do has a question though, we are having excessive wear on the leather part of the steering wheel and was told it was a wear item and therefore wasn?t covered under warranty! I believe it should be, as it only has 34,500 miles on it! Have a 2014 Civic that had a leather seat wearing out and they replaced it under warranty! Why the difference?

There are not enough "Thank You" for the service I received. Jennifer Tipton was very professional and kind. She was there for me June l920 for major repair. She is a valued employee, treat her well.

The buying process was somewhat easy but then I waited 4 hours to go back and actually deal with the financial portion. The total time spent at the dealership was 6.5 hours.

This review is specifically of the service department on their handling of install of options I purchased on my new 2021 Passport - I continually had to follow up on my own to schedule and check status of the install of the options we purchased with the new car. On the original services date I was notified when I picked the car up that "not all the parts are in" and that I would have to come back to finish the work at a later time. After ~3-1/2 weeks, I called to check status and miraculously the needed parts showed up that day. When I expressed my concerns to the Director of Service, there was no acknowledgement of how this could have inconvenienced me. The service director simply made excuses for his service department not scheduling me the first time when all the parts were in. He also wanted to provide me proof that the parts did miraculously appear at their dealership on the day I called to check in 3-1/2 weeks later. There is a clear breakdown in the AutoNation 104 Honda's Service Departments processes and systems. Getting options installed on a new car purchase should be a fun experience. When the customer has to do all the leg work and has to make more trips to the service department than necessary, it takes the enjoyment out of the new car buying process. I probably would accept the fact that "things happen" had there been 1 ounce of understanding how these mishaps could have inconvenienced me. I would recommend this dealership to a friend to buy from our sales person Jay Dureja however I will recommend they take their service needs elsewhere.

I brought my 2003 Honda in for oil change and yearly inspection. I was treated very nice. I have been taking my car to this dealer since 2004. I have always had good service and they are great people to work with.

one of worst customer experience from the sales guy(I think his name is Ben). I bought vehicle protection plan with lease buyout. Due to Covid-19, I did all paper work remotely. The sales guys was eager to get the paper work done so that he can get his commission. But once I signed the paper works, the issue stared. I could not get a hold of anybody. Even sales manager and finance manager was unresponsive. I was not asking anything extra but copy of contract and vehicle protection. but no one responsive. to them you are just sales $ figure. do not expect any customer support from them. I still have not gotten any info on vehicle protection contract after multiple emails and phone calls.

I am handicapped and they help me with all my needs.

Went in for an oil change and tire rotation and was out in no time.

I usually wait for my vehicle, but noticed the appointment was set as a drop off, so I dropped the car off. Had a few errands to run and by the time I got home the car was done. I have been talking my vehicle here since I purchased it. All associates that I have had contact with are friendly and helpful. Top notch service.

Everyone was so kind and helpful, especially Jennifer. My car is running great and was ready on time. Very impressed with the service.

Service center representatives are very helpful and excellent service.

Very helpful and friendly staff

the interaction with the dealership and the sales agent Brett Gluckler was generally a pleasant and informative experience

Pleasant short wait time. Very courteous and efficient stafg

Best purchase experience. Scott Absher is top shelf. A man of integrity.

Scott Absher and Dan Blatnick made our experience easy. I will be back and I also will recommend this dealership to my friends and family. Thanks Scott and Dan

Scott was a great ! He was very attentive and went out of his way to make the car buying experience great. Highly recommend !!!

The service from Ben and Kristy was stellar! All of my questions were answered and I didn’t feel pushed at all. And I love my new Ridgeline truck. A totally painless experience!

Benjamin did a great job helping us through the buying process. Answered all our questions for both the Passport and the Pilot. Ultimately we decided on the Passport. Great choice for our family. Dan in financing was extremely helpful as well.

As usual the service department did a fantastic job helping me get my car serviced!

The experience was quick and professional. They were honest and up front with me.

Staff was very helpful in meeting service needs on the car.

Kelly in service was absolutely fantastic to work with. I had substantial damage caused by sliding on ice and they had my car for a while. She kept me updated all the time, and made sure I wasn't inconvenienced, I just can't say enough about how sweet and helpful she was. Thank you Kelly!

Came in for my first service. Everyone was informative, efficient and helpful .

My wife's car is a Honda Pilot. I think it's 2015 or earlier. It works fine and our assistant service manager, Kristil, is very nice and helpful. We'll keep it as best as we can for several years, which really helps our money.

This is my second purchase from the dealer. I would still do business in the future if all goes well.

Nathan was great to work with. He asked what I wanted and made sure the vehicle was there for me to see. Even when I changed my mind so many times. He did it all with a great smile. I’ve bought and leased many cars with Honda. With service like this I always come back.. Thank You Nathan I love my new car 😊 What I recommend is the great service

Great experience Happy with my new car .

These folks are typical car salespeople... if you want to spend 30-40 grand without all the time at a dealership wasted, do it where you can take al middle men out. If you want to spend less than 40 grand, these folks do NOT care about you.

Tried to rip me off by saying I needed a new battery. It was a year old with no issues. The week before the car was there for normal service and battery tested fine. I returned for some minor follow up work and they had my car for 3 days and suddenly the battery was dead and needed replacement. They obviously left something on in the vehicle while in their possession and drained the battery. Refused to admit that as a possibility. I stopped by another place and had the battery tested and they said it was good. My advice is to avoid this service department. I know I will.

Tried to rip me off by saying I needed a new battery. It was a year old with no issues. The week before the car was there for normal service and battery tested fine. I returned for some minor follow up work and they had my car for 3 days and suddenly the battery was dead and needed replacement. They obviously left something on in the vehicle while in their possession and drained the battery. Refused to admit that as a possibility. I stopped by another place and had the battery tested and they said it was good. My advice is to avoid this service department. I know I will.

Due to the time of day I arrived (after 5 pm) it seemed to take an excessive amount of time due to the employee to customer ratio. But the people I worked with Steve Wise (Sales) Lauren Oar (Financing) were exceptional.

Customer for over ten years and shall continue to be so for the next (however many the Good LORD allows).

The service was good, and on time. I always send my car to this place.

I went in for an oil change and to get help figuring out what was going on with my rear window washer (the washer fluid wasn't dispensing). I was quoted $100 just for them to look into the rear window situation. They discovered that the washer fluid line somehow came undone and all they had to do was reconnect it - a seemingly easy fix. During their multipoint inspection, they found that my rear brake pads were pretty worn out and in need of being replaced. So since that was going to cost me $400+, they comp'd the $100 rear window charge. While I'm grateful they didn't make me pay that $100 because of my already high bill, that initial quote seemed suspiciously high. Outside of that and my overall wait time being about 3 hours for all of the work to be completed, I don't have any complaints. The waiting area was nice, clean, and spacious.

Absolutely superb customer service. We were helped by Scott Absher and are extremely satisfied with his help in selling us our new car

Was good and reliable

I went to Automation in Thornton, CO twice the first time was to get my car service for a overheating and coolant problem and my representative was Kelly and that was last year. This time I went there because I was having problems starting my car and this time my representative was Krystal. These two women are awesome! They got me in when carmax didn't have time to get my car done right away and they put me into a loaner. They always updated me and kept me into the loop with my car and got my car in and out of there fast. And when they told me when my parts was coming in, it actually came in that day and they installed it. And I got my baby back. Thank you AutoNation employees and the service team, Kelly, and Krystal. Everyone there is Awesome!!!

I just purchased a new vehicle. Everything went smooth.

I went to Automation in Thornton, CO twice the first time was to get my car service for a overheating and coolant problem and my representative was Kelly and that was last year. This time I went there because I was having problems starting my car and this time my representative was Krystal. These two women are awesome! They got me in when carmax didn't have time to get my car done right away and they put me into a loaner. They always updated me and kept me into the loop with my car and got my car in and out of there fast. And when they told me when my parts was coming in, it actually came in that day and they installed it.

I didn?t realize oil changes were just express service and I actually had to make another appointment for my other concerns. That?s inconvenient, but the staff are so helpful and knowledgeable, it is worth the extra effort.

Excellent sales experience !

Awesome experience! I would recommend Nathan to everyone. I wasn?t planning on buying a car but he changed my mind. I love my new car and I?m glad I talked to him.

The staff are professional, friendly and helpful. They have taken good care of our cars for around 20 years -- way back when it was John Elway Honda. They keep car repairs and maintenance affordable. Their waiting room is clean, comfortable, and you can get a hot cup of coffee or tea. Go Honda!

They did a good job repairing my car

The team at this Honda dealership were absolutely stellar. We had the pleasure of working with Scott Absher and it felt like we were buying from family. No over the top sales pitches, no in your face pressuring, just sincere and genuine customer service. Scott walked us through many different options and pricing to meet us where we needed to be. We ended up with a better deal than any other dealership could meet, and took home our new car in lightening time. The paperwork was able to be done at home, and all we had to do was come in to sign. Thanks to the team here for all your help!!! And a HUGE thanks to Scott :)

Kelly in servicing was amazing, she helped me get my car fixed through my warranty at no cost to me! She truly has been a blessing. Thank you to the mechanics who took the time to fix my baby! She is running like a champ now! I am truly grateful for the experience and the time everyone took to get her running like new. Thank you Rae

Was clean and super friendly great experience over all felt very satisfying my car running excellent thank for taking great car of us

Alex our salesperson was very knowledgeable and made the process painless and fun. Definitely ask for Alex if you are looking for a new Honda. Val our finance person was knowledgeable, thorough and very personable. Alex and Val are a fantastic team!

Good experience. Fast service. Excellent customer service.

It was great service done in a quick time and my car looks and runs excellent!!!!

Service writer was very friendly , however she didn't answer my questions about the additional service they wanted to perform. Honda sends out discounts for service that aren't valid when you check out.

I had a horrible experience. First off, I called to schedule an appointment and asked them to order the parts I needed. Side note, just a few months prior I went in for an oil change and they gave me a quote which means they SHOULD have everything they need for me. Well I thought it was strange I didn?t get a confirmation of my appointment. So I called the day of and it turns out my appointment was never scheduled but my parts were ordered. No big deal so I rescheduled for the following week. I then mistakenly went the day before my appointment. When I got there they said sorry we can not fit you in. It?s fine, I made the mistake. At this time I asked the lady to check my parts making sure they got the correct ones and everything was ready for my appointment. Appointment day, I got there 5 minutes early and they were packed so I had to wait 10 minutes to be seen. Then they asked me what I was quoted because they didn?t have any paperwork. Umm it was over the phone I don?t remember the exact amount. I had to wait for the car so I waited 2 hours and after 2 hours the lady comes out and says, ?We don?t have all the parts for your car and I need to bring it the next day!? I was like absolutely not. I came in on my day off I now need to go to work. She was upset I would not reschedule. I took my car and left. After this experience I will never go back to this location. This is just uncalled for to make someone wait 2 hours to tell them you can?t fix the car. Plus I checked the day before to make sure all parts were in and it would be a simple fix. They are so disorganized. How can you schedule an appointment and order parts and not schedule the appointment. How do you know have my quote on file ready to go for my appointment? How can you make someone wait 2 hours before letting them know you are not prepared?

Went in changed oil did all needed done

Caring sales team made for an easier purchase process. Facility was clean and everyone was diligent about wearing masks. I highly recommend you give them a try!

The service was efficient and quick. The technicians were kind and knowledgeable. I appreciated the care and concern taken.

they did a good job on fixing my fog light lens cap that was cracked. It was expensive but felt better to have it fixed than risk getting water inside of it.

Highly, highly recommend! Best car buying experience in a really long time.

Everyone's so helpful and and friendly.

I have purchase a lot of Honda's over the years, I mean a lot. and Wow, a great dealership, from the Management to the lot employees. Can't say enough about them, very friendly staff, and they actually love their jobs and it shows.. Keep it up.. I'll be back when I need another Honda..

I love working with Alex, who gave me the best service any one can give, HONDA itself is no fair with the problems of financial issues of the past, but now realized, to fix the credit, not a problem, BUT probably will not buy a HONDA AGAIN, will now shop around once my CREDIT IS BACK ABOVE 620 or so. NISSAN, TOYOTA, OR SUBURU, will be my next vehicle. I LOVE THE CRV, but its time to move on, thanks for everything HONDA, but after 2 hondas, IM DONE!

Leo and Lauren made my car buying exerience excellent. Leo was knowledgeable and willing to dig around to find answers the my random questions. Easy to work with. I had 5 SUV's picked out to look at and test drove the CR-V first. After that there was no reason to look at the others.

Our salesman Steve Miley was very friendly, knowledgeable and easy to work with.

My salesman Ben was great to work with. Everyone there made the buying process a breeze

Jay was an absolute rockstar and really helped me get into a car I was going to love!

Its a great car I enjoy driving it

Their people and service are great.

Kept me informed of process and made timely repairs. Excellent customer service.

very nice and friendly people to work with. very efficient And Timely. thought I was going to have to wait for an hour or more, but within 15 minutes they had fixed my tire it had a screw in it. there was no charge for the service. I am glad that I am a regular customer.

The car buying process was easy with this dealer. I had Costco pricing, so there wasn't much to do with price negotiation. Mark Hayes was my salesperson, and he took extra measures to be sure my questions were answered. In the end we had a particular car swapped in from another dealership (color preference). That was taken care of the same day. Thanks Mark!

I purchased this vehicle through AAA that uses AutoNation. I never met anyone at AutoNation, but when received, the car was perfect and they helped make the process so streamlined as well. I had no issues with the new car. I have used AutoNation before for vehicle maintenance, and so I would go back to them for more services!

Took longer than expected, because of weather haven?t driven my car to find out if the noise is still there.

they are the best and it is just a pleasure taking my car to those who do their best to make the experience as easy as it can be

I had a great experience buying a 2020 Honda Odyssey from John at AutoNation! He did a great job of listening to my needs and the whole experience felt very safe.

They gave me a discount bcuz they didn't have my oil in stock. Had to wait 2hrs for oil change.

Been waiting on the title clerk to call me for 4 days. Spoke with her on the phone, she said she would call me back, have not heard from her, left her emails as well, won't respond.

Everyone in the service dept. Were very helpful, pleasant, professional.

The buying process was not stressful, due to the calm demeanor and knowledge of the salesman. He answered all my questions and explained things well. I was pleased with my purchase.

The employees I dealt with were AMAZING!!!! Dave Mullen, Michael Williams, and Brad Packer. I will recommend my friends and family to buy a vehicle from Autonation Honda 104.

I love auto-nation Honda! I get my oil change there and they send me notifications when I need my next one done and they do change it within 1 hour so not bad at all. They have kids play area so my 18 mo can play while we wait for the service to get done. People are nice and friendly it makes me feel comfortable.

My service rep, was very attentive! Very friendly, and helpful. Punctual and thoughtful!

Staff knowledge and friendliness. Financial closer was great.

My experience with buying a used car was that the cars are not honestly and thoroughly inspected before going on the lot. Their prices are high. Their customer service is non existent. They will not follow through on promises, even when in writing. Once you are off their lot, you are on your own.

This is the fifth different Honda we have bought from AutoNation Honda there service department is top-notch they took care of my vehicles needs in a timely manner Jennifer Tipton and the rest of the team there are awesome I would always recommend them to friends and family

Cliff was great. He really went above and beyond. However, my accessories installation has yet to be scheduled after almost 2 weeks and no one is getting back to me, so that’s lame.

Sales was great. It?s been almost two weeks and still no one has scheduled to install my accessories.

Our purchase experience was excellent! We greatly appreciated the personal and respectful nature of our salesman, Tom.

We were treated the best here. We trusted Honda and the Salesman brought us our car a hundred miles away. I loved our experience!!

Nathan took great care of us, going above and beyond delivering wonderful customer service. This was our second time back at AutoNation Honda (coming from Loveland) and we won't go anywhere else, it's worth the drive!

Muy buena atención al cliente amables los vendedores ven tus necesidades

Great experience buying a new car. Salesman was cordial, reasonable and a good listener.

Halei Ayala was one of the most pleasant and caring persons I have met at the service counter. She had a warm smile, listened attentively, was efficient in the overall car check at the beginning. She made me feel at ease. I was upset because the nav screen went beserk at night on a narrow lonely and dark highway. The navigation system being whacko was so distracting I could hardly concentrate and dangerous. I was mad at Honda. Halei put my mind at ease!!!!!! I read where this nav screen issue is quite common in later model Honda cars. The fix was a computer update - so why not a recall, Honda?????

They aways take care of us when we go. We've been a customer since 1998. Great people, service, value.

My experience was magnificent. Annissa Medina and she made me feel very very very comfortable and happy. I like her and she incredibly amazing.

People there are very nice, and stick to their word. The finance lady was beyond nice!

We chose to have our new Honda serviced mainly because it is closer to us than the dealer we bought it from. So far they do a good job. We have only had our Honda serviced there twice.

They were very friendly not pushy, the whole experience was comfortable and I am very happy with my new crv

Great experience I would always buy honda it?s best dealership if ever felt wit thanks agai

The salesperson was wonderful. We did most negotiating over email and I just went into the dealership to test drive, sign paperwork, and pay; a quick process. I got a voicemail more than a week ago from the service department letting me know that all of the accessories I ordered were in and I needed to schedule an appointment to have them installed. I called back and left a message and still have not heard back from the service department.

Great place to buy a car. Fabrice treated me well. Very persistent, (which I appreciated) and always respectful of boundaries. Management is top notch. I’d buy from them again in a heartbeat. Great service. Top notch integrity. What car buying should always be like.

Arrived at Auto Nation Honda 104. Met with Service Advisor, Calvin Chu and explained the issues at hand. Vibration on driver side floor also on accelerator, brake pedal and foot rest when car is moving. Having problems with Infotainment center, Radio, shuts off by it's self. All work done in a timely manner, I was called the same day in the afternoon. Calvin explained all that was done. I was very please with my interaction with, Calvin. Thanks for a Great job!

Staff in AutoNation are very helpful and very welcoming.

VERY POOR BUSINESS INTEGRITY! BEWARE!! RUN!! = Shxt SHOW LONG story short, they sold me a used Honda with a "we owe" contract. They did not fulfill that promise and also LIED to me about it. Because of that, they sold me a car that would not pass emissions. Isn't that illegal? Did they care? NO. How convenient that they released the car to me (after supposed delays) after their 5 day warranty window was up. Once you are off their lot, you are SCREWED and they are done with you. They proved to me over and over again that they will not do the right thing. The only thing they are good at is SCAMMING. After I circled back to them about the car not being fixed like they said it was, they (and by they I mean the Sales Manager Christi - my sales guy never returned my calls/texts) escalated the issue by telling me there was now a bigger problem they found that was not there when they were selling it to me. We're talking less than a half of a tank of gas later. This went from a bad CO2 sensor to a busted head gasket to "probably the entire engine is bad". Christi told me that she personally would not have bought the car - but they have it on their lot for sale?? Their way of taking care of me was to give me $1,000 for the $5,000 vehicle I had just bought cash OR take it across the street to Carmax and see what they'll give me for a worthless car I was JUST sold by them. Pass the problem to someone else? They treated me like complete trash. Their solution to the problem is very very telling and an accurate reflection of how they do business. They are not BBB accredited for a GOOD reason. Christi was a brick wall to deal with, kept spitting out the same bullxxxx responses with zero compassion and would not allow me to talk to anyone above her. I left the dealership in tears and somehow Christi found a way to sleep at night - a talent I do not personally have - thank goodness. She had no problem looking me in the eyes and saying I could trust her and then turning around and completely screwing me. Literally handed me keys to the car while it was puffing black smoke and did not blink twice. I really cannot put into words how disgusted I was. Anyhow, some tips: DO NOT TRUST what they tell you AT ALL. It turns out that a new set of spark plugs was all that was needed for my "bad engine". I don't know how they are not experts in their own brand or maybe they knew this and they thought I would cave and put $4,000+ into their pocket. I also don't know how they sold and inspected a ready to go car with bad spark plugs?! I still cannot believe that they acted so foolish over such a small thing. I thank my angels that after months of this going on and a large amount of stress, I still ended up with a good car for me and my kiddos - yay Honda - bad dealership!!! I also cannot believe that they would rather make a small amount of money on me than have me be treated fairly and spreading good word of mouth. ZERO MORALS HERE. Another tip: do not fall for their scare tactics and do get a second opinion. I was able to get more information from Auto Zone's free check engine light reader than the dealer!! WTF Summary - this place is AWFUL. JUST SAY NO. NOT ONLY NO, Hell NO. PS - their prices ARE NOT GOOD anyhow!

They were great with the overall experience, was very pleased.

Came in for a routine oil change, left the shop with electrical problems - doors locking by themselves, car radio turning on and off, my check engine light coming on. Took the car back in the same day and the tech who worked on it wouldn't even come out and talk to me. He used the receptionist as a messenger pigeon to talk to me and basically told me there was nothing he could do. I understand that these techs are busy, but he couldn't take 5 minutes out of his day to take a look at my car. Made another appointment for a full diagnostic, turned out that the guy didn't tighten my battery cables properly. It was the tech's fault, and I had to pay the $100 to get it "fixed". Manager was supposed to call me 2 weeks ago to refund me the money, because I should not be the one having to pay almost $200 for a routine oil change. Surprise! Manager never called back. Interesting note: they sent me a message a few days later saying I missed my appointment (which I didn't) so no customer survey was sent out to me. Very sketchy! NEVER GOING TO THIS LOCATION AGAIN!

Service was done and completed in the time frame given.

Always great service honest good people ❤️😊

I was able to use an oil change coupon which was very helpful. Service was very professional, timely, and completed satisfactorily.

Alignment was done on my car on 25 November 2020 at the AutoNation. Krystal was my service advisor. As as I reached there, she immediately took care of my car. Within one hour my car was ready. When drinving my car, I felt some diffenece. AutoNation is a great place for car services.

We received immediate and excellent service on a recall gear shift knob.

An oil and filter change on my 2011 Accord at my "go to" Honda dealership. Done quickly with no issues and a pleasant experience with service reps.

I'm a return customer, for a reason. I could trust Honda 104 to meet my needs and goals. And, they did. I drove away in a new HR-V

I received notices in the mail that my 2019 Honda Odyssey had 4 recalls that needed attention. I contacted the dealership, they scheduled me quickly. I dropped the Odyssey off at 9 am and picked it up by 2 pm. The check in and check out process went smoothly and the service staff were very friendly , explained the work that was needed and everyone practiced great social distancing.

Great Service and got a free car wash!😀

My wife and I just purchased a 2020 Honda CRV - EX from Auto Nation. Sales Consultant Lori Persinger did a highly professional, outstanding job expediting and guiding our purchase. The process was a smooth and effective. We couldn't be happier. I would highly recommend Lori and her team to anyone.

Excellent service, courteous and professional!

The buying experience was very fast and easy. Everyone there was very welcoming. I would recommend anyone to Autonation Honda 104. Thank you Nathan Pearce.

Great service and I do recommend but call to schedule your repair, don't try using the website - unless one of the packages it's pushing you to works for you. It didn't work for my repair needs at all.

Their service department is courteous and helpful. Did the maintenance check in a prompt and efficient manner.

The work was extensive but done timely and they gave me a loner car to use during the period off work.

The Honda team gave us a great buying experience. Was focused on our needs and no pushy sales pitches. This is the second new car I am buying from them and will be back in another 10 years to buy my next one. :-)

I had a minor recall for my Accord and it was a quick and easy process.

sales man was very attentive and Did everything you could to make it a great experience

Kristil Gardino is a great service advisor! She always takes care of everything!

I purchased my vehicle from this location two years ago and I still love it! They made the buying process super easy and made sure I got the vehicle I wanted. This facility is always clean and staff is super friendly and helpful. I trust this location with my vehicles maintenance needs.

Such nice and helpful service personnel. I have been coming to this dealership for several years and I've always felt confident that I was getting the best of service.

Took 2018 CR-V EX in for 20K service. Got there 15 minutes before appt. time. Calvin took all my info and said it would be 1 1/2 hours. (Also having cabin filter, air filter, and differential done) Went to waiting area, had a couple coffees, and relaxed. An hour later Calvin came and got me and told me I was all set to go. Very satisfied. Have bought or leased several cars from Honda 104. Only one time had a problem. Other than that one time I have been well taken care of.

I had nothing but good experience at Honda 104. Service was performed in very reasonable time.

Took my cr-v in for service and,as always, had a great experience! Quick, informative appointment and car is running great! Thanks!

As always, the service was excellent. The service advisor seemed very determined to get my car ready for the upcoming winter.

Best service from a car dealer that I can ever recall. I’ll be back!

Kelly at 104th Honda was excellent . Got my car in with a pit stop coupon and was able to fix brakes next day . Was in and out very quickly both times .

Great service! I took my 2017 HRV to have the transmission changed. Jennifer came out to write up my service request and offered me the saving on Honda?s website. I waited in the lobby are while my vehicle was being serviced. The lobby and restroom were very clean.

I shopped at other places. When I made the decision to buy my Honda CRV I knew I would buy at Honda 104. Everyone made me comfortable and customer service is above excellent. Highly recommend purchasing your new vehicle at Honda 104.

I arrived at Auto Nation 104 around 1:51pm September 22, 2020 for a scheduled Oil Change. I explained to the Service Advisor, I have my own oil and filter plus gasket. The location of these items are on the passenger seat. I explained further if a cabin filter is needed to let me know the price and condition of same. No filter needed. The above work to be done was called in the week before and the Service Person advised me that the earliest I could get in was September 22nd and I said OK. The person at the oil change station took my information and wrote her notes down on her hand, I thought that to be a bit unusual. I went into the waiting room and sat there tell the service adviser told me of some items that would need attention at different intervals, mileage wise. Then she presented me with the bill and it was $56 something, I think that price is out of line. She then told me, my oil, filter and gasket had not been used. That she had dropped the "Ball". I asked to see the Service Manager and Please remove your oil and filter, gasket and use mine on the front passenger seat. In the mean time I sat in the waiting area to meet with the Service Manager, I met with the Dave and he explained the problem and the solution to the short fall. Their oil, filter and gasket were removed and mine were used and at No additional cost to me. The service manager apologized to me as did the Lady whom took my order to begin with.

Everyone was extremely helpful and kind. I wish u got a better rate on my loan but that doesn?t change how amazing everyone was.

Great service for oil change and check up. Very professional staff and hassle free.

I was treated great from my first contact with my Sales Consultant by email; then later that day by phone and the next day in person when I bought my car. Sales, Finance and Service representatives were very professional and honored all commitments made during negotiating the sale. I couldn't be happier with my purchase and will recommend AutoNation Honda 104 to all my friends.

Always professional and gets it done quickly! Thanks

I highly recommend this AutoNation, I bought my car in March this year, the people that work here are incredible very pleasant and easy to work with we are very happy with the experience we had here.

Excellent service all the time. They have great professionals working at both the sales and service departments.

The customer service is always great! I love all the employees in the service garage! So helpful & honest! 10/10 would recommend! 💙

Purchased a new Honda CRV and I am happy with everything except the 4.5 hour buying process. We did take a test drive so that took some time but we sat doing nothing for at least two hours. I wasn't trading in a car so they didn't need to drive it, and there was no haggling over the price. They need to streamline the buying process.

My salesperson Fab was amazing. Everything was smoothly from test drive to contract. Brad was amazing as well. I have been test driving the competition for the last month including Toyota and Nissan and they do not come close to Autonation Honda. Neither do their cars. I would definitely recommend this dealership to anyone shopping for a high quality car at a reasonable price.

An oil change took 1 1/2 hours and they didn?t do what I asked On my online scheduling. I had to go ask if they were done. They did not let me know when it was complete.

Received excellent customer service from Mr Calvin Chu ! He was very helpful in answering all my questions.

We had an amazing experience with Cliff. He made the process of buying our new car very easy and smooth. He also had a great attitude and was very helpful with answering any questions we had throughout the entire process.

Had an appointment at 10 AM arrived on time , both techs on computer no one bothered to look up greet me or acknowledge I was there. Another person arrived the same time as me after a few minutes she was finally checked in I continued to wait finally after 10 min I was finally acknowledged no apology for my wait nothing only telling me I was late!!!

Steve Oswald was very professional, courteous, and knowledgeable. He was extremely kind and consideration with dealing with a 75 year old. I would highly recommend him to anyone who wants to purchase a car from AutoNation. He made buying a car a very pleasant event.

The was of getting an appointment when needed as well as the workmanship. It took a little longer than I expected but the did discount the cost for the slight inconvenience. Over all a great experience.

Every time I make an appointment they ?always? want to keep my car the whole day, no matter what the appointment is for. Why? Plus, now they don?t have shuttles to take you back so you?ll have to stay at the dealership The whole day if you don?t have a ride home; and they won?t work with you to get a ride or rental. I use to love them, but now, I feel like they don?t want to take good care of me like they used to. So I canceled my service cause I cannot stay there the whole day.

Quick fast service. Customer waiting area was clean and pleasant. The only dealer I take my car to for servicing.

I am very comfortable with the AutoNation Honda staff. They are professional friendly and helpful. I feel “safe” going there if that makes sense. I trust them. They explain everything very clearly to me. And thumbs up to Sebastian. There are plenty of outdoor places to wait for us customers who would rather be outside while our cars are being worked on. So I chose to wait outside yesterday and decided to take a little walk. I was a distance away from the garage when I heard Sebastian calling me. They had finished my car sooner than expected and Sebastian trekked all the way over to where I was to come get me. He didn’t need to do that but he was just being thoughtful so I could be on my way sooner. That kind of courtesy seems to be standard attitude there. And thanks Sebastian for literally going the extra mile for me.

As usual, service was exceptional and very professional.

I had to have my van towed in the afternoon. They got it checked in and squared away and I got a call next morning telling me what was wrong and an estimate. I gave the approval and they fot it done only a few hours later. This is how service should be!

I was pleased with the sales experience, and AutoNation Honda 104's agreeing to repair a bad motor mount at their cost. I was surprised they had not noticed this issue and repaired it prior to placing this vehicle for sale, as it was very noticeable when test driving. I was not impressed with the finance department as they raised the interest rate on my financial contract, even though I did not finance the vehicle through them, as I used my Credit Union for financing. When I questioned them, they said they had the right to increase the interest rate! My Credit Union stated that they did not authorize the dealership to change the interest rate, and corrected the finance documents. Be Careful of the Finance Department at this Dealership!!!

I sold a used vehicle to Auto Nation. I worked with Steve who was very professional and made suggestions for a smoother process. I also worked with Sara, the GM to which I never expected. She was compassionate about my situation and was fair in regards to the price. They both WOW-d me! Exceptional! Together, they took the stress and pain out of selling a used car.

i had a recent service completed. As always treated with respect and they care. Would recommend them

The salesperson (Michael) tricked me saying he will upgrade my car mats in my next visit (during heated steering wheel upgrade and clear masks upgrade appointment). The upgrade for the heated steering wheel and clear masks happened today but he never honored the deal for car mats upgrade and completely denied it that he said it.

Very Pleased with the experience. Have purchased 5 vehicles through this dealer.

Thank You for all your quick and easy process. I am more than happy with my purchase.

AutoNation Honda 104 was fabulous to work with! I love my new Honda CRV-L!!!

GREAT Guys and Gals at AutoNation Honda 104. Thank you George Michael, Lauren Oar, and Mark for a GREAT car buying EXPERIENCE !!!

First time going to maintenance—good experience.

I lease my car, it?s been a year and a half. The driver side window needed repair. Everything under warranty, no issues so far! Great customer service as always!

The service was done in a day and was honest and less than I expected.

Purchased my vehicle here and have completed all my routine maintenance here. Have always had great service.

Excellent Service. Prompt and Courteous. Great experience!

Super fast and easy oil change this last weekend. They were friendly and clean. I will definitely be coming back here for my next oil change!

I have a 2016 Honda CRV I purchased new here. I’ve been going here to get serviced since and have never been happy with the customer service. Today was my last straw and will never go back again. I have not received any notification telling me they are now by appointment only. Went in for an oil change today with no appointment. When I arrived there were NO cars being serviced and all four mechanics were sitting around. Who knows, maybe all on a break at once. The manager asked what I needed and I told him a routine oil change. He proceeded to tell me they are by appointment only and can get me in tomorrow or Monday. I looked around and said “there’s literally no one here!” He looked at me blankly. I walked out. Times before I’ve stood there for five to ten minutes waiting for someone to acknowledge me. I WILL NEVER GO BACK TO AUTONATION HONDA 104! Found a place closer to my house Oil Me LLC. AMAZING EXPERIENCE! FINALLY A PLACE WHERE THEY STRIVE ON CUSTOMER SERVICE. I WAS IN AND OUT IN 20 MINUTES AND COMPETITIVE RATES.

I have purchased both my cars with this dealership. Also, I bring both vehicles there for service. All very good experiences.

The entire team at AutoNation Honda in Westminster is fantastic! Steve Wise was great to work with and he was quick to answer any and all questions we presented.

My remote start installation was completed as promised by my service advisor Kristil. In fact, it was completed ahead of schedule. Kristil was awesome with keeping me up to date through the entire process.

NEVER EVER COME HERE, there customer service in the service department is HORRIBLE! I was the 2nd of 4 cars that entered the bay for service, I was the last to be served. I had an 8:30 appointment, the guy with the 9:30 got served before me and he was the last car to enter the pay. On a prior service, they charged me for a service that was supposed to be provided under a warranty that I had purchased. If you are looking for customer service, this is not the place to come.

I buy all my products here and their maintenance dept is super.

The service representative Marcus did a great job! It took a little long to diagnose my problems; 2.5 hours instead of 1.5 but once they did they got me in a loaner car which I was able to use for the duration of my service. The staff was very friendly, Marcus explained everything very well and my car was fixed and ready to go in a few days.

Jay was our salesman, he was great! Very knowledgeable about the car oui was interested in! Everyone else was also was very nice, clean place

Susan ( I think) was very pleasant and efficient. She even tried to reach me on my cell to have new filters put in, as they were due shortly. Definitely my place to have my Honda serviced.

Overall great experience. Got a great value on the trade in that we had purchased and serviced at this location 5 years ago. Have told all of our friends and family how wonderful of an experience we have had with this location.

Sales and Finance staff were professional and patient to our questions and needs relating to our car purchase.

My relative had her car serviced there yesterday but doesn't have a FB account. She raved about how positive it was. All she had done was have the oil changed but her son spilled some oil when he was putting a quart in which raised a red flag with them that there might be a leak. The fellow she dealt with, Mr. Chu, listened to her and determined there was no leak and no charge to her for looking at this. She appreciated his integrity and honesty in accessing the situation. The are AAA rated. She will be back the next time she needs to have her car serviced. Kudos to Mr. Chu for being a great employee.

Purchase experience was outstanding and very comfortable. Everyone at dealership was a pleasure to work with at AutoNation 104.

I highly recommend AUTO NATION HONDA to all my friends and family. My car buying experience was like nothing I have encountered before. I felt comfortable with my whole car experience. I am a customer for life.

This was one of the most positive car-buying experiences I've ever had! The sales associate (Fab) I worked with was was the best. He went out of his way every step of the way. Everyone at the dealership was very cautious and took every precaution in regard to the virus.

Fast, friendly, reliable. Great customer service ?

The tech was courteous and the general maintenance was great

I was buying out my leased vehicle. The dealership made the process much easier. The only neg ative was the cost of paperwork handling was too high!

B1 for my 2018 Honda CRV. Everyone was personable, efficient and communicated well. Everything they did for the customer followed Colorado's COVID 19 guidelines.

Great Express Service. I will continue to take my Honda to this facility.

My customer service rep was Jennifer. She was great! Very polite, attentive, professional, and prompt. I felt free to ask questions or request a certain way of returning communication to me, all without feeling like I was burdening her. Everything went smoothly. I have had no issues with my windshield so far. Honda immediately informed me of an unexpected issue with 3 of my tires (nails), gave me their prices and didn't make me feel unappreciated when my husband and I decided to go a different route for tires. I have been purchasing and servicing my vehicles from Autonation 104th for years and have always appreciated their quality of service both automotive and personal.

Excellent experience while having my leased CR-V serviced. Additional ask to check out driver front window, no problem, they looked into and found a cracked piece. Will replace as still under warranty.

I took my vehicle in to get tires rotated and in alignment. I was not even 5 miles away and it started pulling to the right! It felt much better before I even took it in. So now I have to go back again and waste time because I am trying to get on the road to California. This is putting me behind on my schedule. Not happy.

Great staff....very pleasant.

AutoNation Honda 104 was recommended to me when I moved to Denver....particularly their express oil change service. They not only perform that service but check other fluid levels and check out the automobile for other possible issues. I drive very little since I live downtown and can walk to most everything so my car wasn't due for service mileage-wise but hadn't been in for a checkup for quite some time. The service technician performed the oil change and recommended a brake flush and a fuel cleaning service. I want my car to perform well and be reliable so I took the recommendations and had both services performed. The service department was quite busy and I generally wait at the facility during service and while the additional services took some time, they did their best to have my car completed as soon as was possible. I feel confident that Auto Nation Honda 104 will keep my Honda Accord going for many more miles.

I was met with a service advisor as soon I pulled in, she was friendly and helpful. I had a brake flush and it took less than an hour plus I used the 25% off coupon. Everyone had a mask on.

Service was complete and efficient . Advisor was knowledgeable and did an excellent job.

I was treated like I was a VIP. every one is very friendly and very knowledgeable.

Always an excellent experience! They go above and beyond my expectations!

Great place to buy, got a fair price on purchase. We?ve felt good about the trade in

My service advisor did a great job and was awesome!!

In the age of COVID, the last thing you want to worry about is car maintanance, Auto Nation Honda made it easy. I felt confident in their sanitation efforts and the in-person Customer Service was excellent.

They did a very thorough review of my service schedule, and diagnostics. Complete with estimates on all services. Very helpful and friendly service, don't in a timely manner.

service is great. what they quote is what you pay plus there are time they have discounts.

Everyone was friendly and service was quick. I have all of my work done here. I have been comings here for years and really like going there

It was done correctly.

Our salesman Jay Dureja really helped us out with the truck. Good customer service, he's always coming every few mins to check up on us and he's not those pushy sellers.. Overall I'm satisfied.

They have my car done on the estimate time, all my questions were answered Thank you!

The staff was wonderful, made me feel welcome

I have been taking my cars here for years. First I started out with my '15 Pilot, taking it to the service department for all of it's maintenance. I love the guys and gals in there, they take care of you quickly and have always had a smile for me. My favorite part is the courtesy driver Jimmy!!! He is just a delight and being the chatty Kathy that I am I love talking to him on the ride home or back to the dealership! Recently though we had to replace my Pilot due to an accident. Being that I LOVED my Pilot I decided to return to Honda 104th to check out a new Pilot or Odyssey. We used the Costco Auto Program and weren't disappointed. We were given a phenomenal price on top of the Honda loyalty incentive!! Our salesman Jay went above and beyond what I expected and one of the sales manager Christi is now my favorite person there!!! Definitely check them out if your in need of a car or just an oil change!!!

Effective but slow, takes to long to get out. The work was good.

Excellent customer service.. Fast, friendly, informative.

I spent four whole days here trying to buy a car. Nobody knew what they were doing and constantly gave me conflicting information. Buying a car here was so stressful i almost bought a bus pass. It was disappointment after disappointment. My appointments werent respected or honored. On top of it my brand new 2018 has a broken inside doom light that could have and should have been easily fixed. Beyound ANNOYED.*Update Thanks Dan for reaching out to get that light fixed. Apprciated! Shout out to Mark Hayes for trying his best to speed things up and get me in and out. shout out to Chrissy for finding the car i ultimately ended up buying. perhaps if i was working directly with any of you my car buying experience would have been better. Thank you to the TEAM (Mark, Chrissy, and Dan) that got me into a car i can confidently count on for years to come!

Awesome service! Very helpful and very professional.

Good customer service. My car was done when they said it would be. Very informative and helful.

As always, great experience and well taken care! Thanks!

Considering the COVID-19 situation we currently find ourselves in, AutoNation 104 did a great job of providing innovative methods to allow me to test drive and purchase my new Honda HR-V Sport. The Sales Associate and Manager were both respectful of the social distancing requirements and still provided an effective means of purchasing the vehicle.

AutoNation on 104th has always provided me with excellent customer service. They treat you well and informed on what is needed and what is not.

I’ve been doing business with this dealership for decades. I’ve always felt they’ve done their best for me. They give excellent service and deliver what is promised in a timely manner!

The office is always very friendly and quick to meet my needs. They never push a service on my and are respectful to my timing. They do a super job!

Did our research, drove the Honda CRV on more than one occasion, worked with Pedro Jimenez, who was very helpful, professional, patient, thorough, friendly, and not at all pushy, and finally struck a deal we are very happy with. Love our new car. We look forward to many years of Honda quality driving this car.

Took care of all our needs right away!!!!!!!!!!!!!!!!!

Did our research, drove the Honda CRV on more than one occasion, worked with Pedro Jimenez, who was very helpful, professional, patient, thorough,, friendly, and not at all pushy, and finally struck a deal we are very happy with. Love our new car. We look forward to many years of Honda quality driving this car.

I have to start by saying I happy about my experience until recently. I had my car a couple days maybe a week and the carpet in the back was coming out. It looked like it had been glued previously. I had the sales guy look at it and he said that the best thing they could do was glue it. It looks horrible. My brakes, well I thought it was my brakes were squeaking and i called. No response. Then they started grinding so I emailed and no response. When I bought the car it was cold and snowy so the first day of nice warm weather to where i could turn on air conditioner it wouldn't get cold. So I called again and sales guy said to call service. I set the next earliest appointment. And found out that there was something that hit air conditioner to where it was dented or something that let all the Freon out. The brakes were actually the rotors and they were rusted and that's why they were grinding and last carpet still coming out, but worse. I had bought extended warranty and everything submitted, but guess what? Nothing was covered, bit even a $1 of the $3000. I came to autonation because I was just screwed over with a terrible car and in the first week i had the carpet start and less than a month my other problems and I'm supposed to cover it. Now i wonder what's going to happen next. I went in first week and still didn't get helped. I don't think i would recommend Autonation after having problems that im suppose to cover in less than a month

Go Honda is a good provider of service. I can get in quickly and since I wait for my vehicle, The service is done pretty fast.

Friendly , prompt service. Bret was excellent as my service manager.

Loved the attention that Vincent gave to us. Very professional courteous and kind.

Had a very good experience. We love our new Honda CR-V

I was not sure what would happen tried other places but nothing worked but when I went here they where all nice and willing to help in any way they could I would really recommend this to place to anyone and huge shout out to Lauren in financing that help me get a loan for a great car that i love

Have bought two cars here. No complaints to date.

Everything went well from start to finish! Thanks!

Good experience from the time we made the appointment to when we made the deal to purchase our new hrv.

We went to several different car lots looking for a new car. Mark Hayes at AutoNation was amazing!!! He was very personable, friendly, and knowledgeable!!! Couldnt have asked for a better experience.

Best car buying experience I have ever had! Excellent customer service from Alex, Sara and Brad when I purchased my new Ridgeline this weekend!

Calvin was great, He explained the entire process. I hope next service he can take care of me again.

Timothy and all the staff are always very friendly and Helpful. I bought my car here and I have been bring it here for the pass 7 years for all the services needed.

Great Customer Service! Thank you!

Great people to work with, love my used car and they were really accommodating even when I came in later in the evening. Low pressure and easy to work with. Vincent was extremely helpful.

Great place to take your car. Friendly and efficient!

Excellent service. Maintenance was done early. Parts and labor were very reasonable.

I always get my Honda services here because of the friendly customer service.

Good service and great communication. Waiting area and kids area was clean and spacious.

Service was completed quickly and all employees were polite and helpful.

From start to finish of buying new cars autonation104 exceeded my expectations and service done to car done in a timely manner. Thx

The waiting area was comfortable and the service coordinator was patient and kind in his explanation of the recommended services. They quickly addressed the changes to the work order and had me safely on my way in no time

Amazing service will be back again u need car fix or oil change they can do it

I was attended to promply and cordially. They provided amazing service and am so happy I came2 They were prompt and cordial and provided outstanding service! I am so glad I came as my car has never run better due to their adjustments! And the snacks they provided were delicious and healthy, plus a great selection of teas!