My old car finally died after 16 years, so I needed a new car. Did online searches and that, found a Pontiac G6, price was decent, and buying experience was smooth. I had an issue getting the title for my old car so that was an issue but easily worked out. A few days later had to go resign paperwork because finance got me a better rate, SWEET!! All good, awesome, in and out buying a car in about three hours total time. OK, now for the two one stars for customer service, and quality of repairs. I resign the paperwork for the better rate, no information on who the lender is. I ask who the lender is, finance guy asks waht the date of purchase was, when I answer, he says I will get information from the lender within about two weeks of first payment. OK cool, till about a week before payment is due. I call, several times, leave voice mails with the finance guy that handled my deal, and messages with other finance personnel, about getting lender information. Do any of the other finance people I speak to offer to look, NO, does the guy that handled my deal call me back, NO!!!! I finally get my finance information, when I call my bank about an unrelated issue with my account, and the customer service agent with my bank asks if I want to set up auto pay on my car loan? Well that's good to know a few days before the payment is due. Had all the correct information for address and things of that nature, so that was not the problem. I ask the guy at the bank when they got/approved the loan, and if they had sent documentation, he says yes, the previous day, four days before first payment was due. I got that information two days after payment due. Quality of repairs, what a joke. Documentation I received with the car states they did service check, changed, filled, fluids. Replaced brakes, wipers, general trade in stuff, OK cool. Yeah not so much. Sales person calls me about a week after purchase, asks me about the car and general stuff, and problems. I mention the front brakes squealing like the ware tabs are rubbing, but that it might just be new brakes needing to seat properly, I had not put a lot of miles on it, so possible tell him I will let him know. Following week he calls me, asks about the car, and the title on my trade. I am having an issue getting the title from my storage unit in another state because the person with access to it has some family issues, so I stop by and sign the authorization to get a lost title. In that second follow up call, I mention front brakes are still squealing, and that the car is pulling a bit to the right under breaking, he does not say much to that. I mention it also when I go by and sign the title app. No real response. So, roughly 30-35 days after I purchased the car, the squealing has gotten a little better or so I thought, I did a little research into it, and is a somewhat known issue with the ceramic pads that go on the car. OK might just be what it is. I am on my way to work, hit the brakes at a stop light, squealing, and now a ticking noise from the right front. I call leave a message about it, he calls me back, I tell him what its doing, he tells me he will call me back after getting some information, a week later I have heard nothing. I call again about the brakes, he sounds to me as if this is the first he has heard of it, and will ask about it. Apparently because I sounded angry on the phone, I get a call back about 20 minutes later, telling me sales manager said it passed the safety inspection, not the dealerships problem. Nice. I have had the car for less then 60 days, the brake replacement is also less then 60 days old, and I cant get an answer as to if they will even bother to look into it at all. So work done in their shop, they apparently don't or wont stand behind, and bother to look into a possible problem. I am still trying to work the issue out, but getting nowhere.
Garth Paul
Aug 1, 2018
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