12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda 104

My vehicle was stolen and recovered, so I took it to AutoNation Honda. They seemingly have done alright by me in the past. The personnel look over my car, perform diagnotics and call me to tell me about what's wrong with the engine. I then ask them about the rear hatch door & glass (I discovered it broken at the AutoNation Honda dealership). I am then informed that when going over recovered stolen vehicles, they only look at the engine and door locks. This is very disappointing as I had asked them to look over EVERYTHING. Nobody said a word when I asked for this service. I wasn't told "Oh, we only look at X, Y, and Z on recovered vehicles." Not one word. Simply smiles and nods. In October I also replaced the battery myself (AutoNation Honda has been sending me physical mail w/ a coupon for battery replacement) because they charge $50 to install a battery, which is ridiculous. The adviser calls to tell me the battery is testing dead and I asked if that was accurate because the battery is so new & the car wasn't gone for that long. The adviser rudely blurts out "You should return it from where you got it." The fact she became immediately defensive makes me question the validity of the "battery test" they "performed". It makes me think she looked at my previous paperwork, saw that they recommended a new battery months ago and I didn't take it. When I asked them to verify the battery installed, the "advisor" would not do it. I speculated the thieves could've swapped batteries, but she was adamant about not telling me or finding out for me. This is where I suspect something is fishy. When they looked over rear hatch, the service "advisor" called to tell me that they were going to tell my insurance company that the damage to my rear door & glass were not related to the theft. I could not believe the level of dishonesty. MY INSURANCE ADJUSTER MAKES THAT DECISION! NOT ANYONE AT AUTONATION HONDA! I suspect the advisor is trying to get me to pay for these repairs out of my pocket in order to get more money than they would from my insurance company. Also, a year ago I did try to get my locks replaced/fixed as they were acting up (they were not unlocking). I was sent away saying the car is too old to get the locks/parts. Now, they are able to "fix" the locks they couldn't fix a year ago? Only the driver side lock though. The car didn't get any younger and will now take two keys to operate (thieves wrecked the ignition too). This seems highly suspect to me and I will not be giving ANY AutoNation any of my money (I am deliberating on a new vehicle and it won't be from them). Thank you, AutoNation. You have given an already tainted, drug-riddled profession an even worse reputation for stereotypical sneaky behavior and dishonesty. I will be directing all of their calls to my adjuster (who went above and beyond in helping me). This was the second time in six months my vehicle was stolen. It makes me wonder what AutoNation actually did to my car the first time. DO NOT USE SERVICE ADVISER CRYSTAL G.

Erik S. Nov 27, 2020

I was so disappointed by my last trip here. Prior to now, I’ve been very pleased with them - bought my car there, and I intentionally drive out of my way to always have service there, with great customer service in the past. But last weekend was a completely different story - not sure if it was a one-off day for them, or if it reflects a new overall shift for the worse, but it may well be the worst experience I’ve ever had at any car place. I went for a simple oil change, also did the rec’d air filter change. I had a tightly covered hot drink thermos left in center console (an oversight which I own/accept responsibility for). When I got my car back, as I was leaving I noticed the lid was off the container & the passenger seat was soaked in coffee. Soaked. While I still don’t even understand how that happened w a closed container, what actually bothers me more than the spill (I get it - accidents happen) is the fact that **no one was going to tell me**. There is no way possible that it went unnoticed by the person who spilled it, but rather than accept responsibility & let me know, I guess they were hoping I wouldn’t notice?!? I can count on one hand the number of times I’ve even had a drink in my car since I bought it (& never food in it), so the spill stood out like a sore thumb. When I pointed it out, they apologized and cleaned the cloth seat, but it’s been days and my car still smells like old coffee/cream. I’m embarrassed to even have anyone ride with me, it smells so bad. I know this is a “first world problem”, and in the grand scheme of life it is not the apocalypse, but I’ve kept my car impeccably clean before this happened, and now the smell makes me dread having to get in it. On top of it, when I got to my car, the contents of my glovebox were all over the front floor (they had to remove it to change air filter), and it didn’t close properly. Again, I do understand that unintended accidents happen - what bothers me to the point of writing a review is the lack of voluntarily accepting responsibility, coupled with an utter & blatant demonstration of having zero respect for my property & my space. I never knew it was possible to trash a car in so little time...and then act like nothing was out of the norm. If I ever spilled something in someone else’s vehicle, I would be immediately apologizing profusely and proactively asking how I could help fix it, and if I ever spilled things out of someone else’s glove box, I would immediately pick them up & put it back how I found it. Their complete disrespect for customers’ vehicles & disregard of basic ethical standards of behavior are appalling.

Katie Moore Dec 4, 2019

We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much they are in demand. Before we agreed to buy it we noticed a noise when turning which is a CV joint issue. The sales guy tried to blow it off but, we know Honda's and we know what it is.They agreed to take care of that at our request before we would purchase the vehicle. We bought it and drove it less than 5 days and smoke started coming from the hood. We took it in ready to return it under their 5 day/250 mile satisfaction guarantee. They told us the motor mount was cracked and leaking hydraulic fluid onto the engine. They insisted they would cover the repair at no cost and did so that we would agree to keep it. BIG MISTAKE! (At this point I was still skeptical as to why they did not catch these issues during their highly advertised multi point inspection.) The vehicle was then okay for awhile aside from an annoying humming noise coming from the hood when the A/C was on. It was hardly driven except for the grocery store and errands. Then we started having some issues. The check engine light started coming on and the van started driving REALLY rough sometime around March 2019 and got really bad in May and June during a couple of road trips. The van would idle and run really rough even acting as if it was going to die while driving down the highway. We also had a problem with a humming noise while the A/C was on and the A/C not working properly. We took the van to another shop to have the A/C fixed and the clutch/compressor were replaced without any improvement at the tune of $1,300.00. We were informed by another mechanic when on that road trip that cylinder 2 was misfiring and that it was an issue covered by an extended warranty that was a result of a class action lawsuit against Honda. The cause is apparently the ECO mode on these vehicles which cannot be shut off. The computer turns off cylinders to save fuel consumption and in turn destroys your engine. They continue to put these pieces of crap in their vehicles to this day even though they know that around 80-100K miles the engine will start to go. It causes high oil consumption, CV and motor mount issues (surprise), and spark plug and cylinder problems. After returning home we took the vehicle in to Autonation Honda and were informed today that the van needs $4,000.00 in repairs in addition to the cylinder/spark plug issue covered under the extended warranty. It needs another CV joint replacement which was done less than 12 months ago as described above, a power steering pump seal, an ECT sensor, a new oil pump, and A/C door and temperature sensor. I'm astonished that they failed to catch all these issues at their inspection and won't warranty their CV work past 12000 miles which we are barely over from the few road trips we took. Even after getting the warranty issue fixed which they so conveniently didn't address during their inspection, there are humming noises coming from the power steering pump that they said was another issue Honda was aware of but was making people foot the bill for. We decided to get rid of this bucket before it blows up draining even more of our time and money. Much to our surprise some 10 months later, the van is now worth $6,000.00 less and no one wants them anymore. Apparently vehicles are only in demand when you're buying them and not when you're selling them. We now have to take an $10,000.00 bath on this van that was soooo great and now almost instantly isn't wanted by anyone. Very convenient. The service manager refuses to do anything. I am just beside myself that this dealership that prides themselves on being so honest sold us such a piece of crap and now wont even help us out with the MASSIVE loss we are gonna take on it. They clearly only care about themselves and the money they can extract from the next sucker that comes in. I was a Honda customer for life but now I will n

Sharee Sep 4, 2019

Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't even been able to get ahold of someone. I had to get a new air compressor and had them do the work on it. 1 year and 1 month later, my car had steam/smoke coming from the hood. I took it to the closest auto place and they said the air compressor went out and asked me if I had gotten one recently. I said yes and they said that the place I got it done didn't put in a new dryer which caused the compressor to fail. I called AutoNation Honda 104 8 times before I was able to talk to a human (scheduler) and they said they would get someone to talk to. I waiting 32 minutes on hold and they dropped the call. I finally lugged my children in to talk to a manager. He said there was not much he could do except lower the cost a bit on labor and the compressor. He acted like he was doing me a favor by charging me nearly $1600 for a new air compressor that failed because they didn't do it right, also the warranty ended after 1 year or 12,000 miles. I was just over the 1 year and under the 12,000 miles. I called the Meineke that had my van and they felt terrible for me and said they could do what they could to help me out. they were able to do my car for $1500 (same part and warranty as honda dealership) and they weren't the ones to screw it up. They caused more problems then they even fixed. Weird paying people to ruin your car. STAY AWAY from this place. my other experience was getting my alarm on the sliding doors to work properly. I told them they aren't closing right which then drains my battery. They told me that it was actually a battery issue, so i had to get everything connecting to the battery replaced...not cheap. Come to find out, the moment i leave the service center, my car doors are ringing. I make another appointment and they tell me my doors aren't closing right and so its draining my battery....I told them that is exactly what I told them the first time and they still made me pay for it. The next few days after that the door is still not closing right and i had to take it back for the 3rd time. They also said they would call me by noon to let me know whats going on. They didn't, and I couldn't get ahold of anyone until 5:45, and they let me know they needed to keep my car overnight. It was a nightmare trying to get ahold of someone.

Jenae Manning Jul 18, 2019

I recently had my car serviced by Honda after recovering my stolen vehicle. The car was in for a new rear passenger window, a full body detail, and repairs to the rear drivers side window for the amount of 900 dollars. When I came to pick up my vehicle, the gentleman at the service counter was very cold towards me, almost as if I was an inconvenience to him. He found my file and told me to "sign here" without any explanation to what I was signing. When I asked about the work done to the car, he blew me off and told me follow him to pay for the repairs. Second gentlemen at pay counter was even more aloof. Barely said hello, didn't tell me my total, took payment, and then pointed to the door back into the service area. I walked back into the service area to only be ignored again, and proceeded to stand there for five minutes while my vehicle sat parked in front of me. No one walked around the vehicle to assess repairs with me, gave me the keys to the vehicle, or said "have a nice day." Since I was being ignored, I started walking around my vehicle to find tape and tape residue left on the outer car door that had the window replaced. I found that the other window hadn't even been looked at because the damage was still there. The steering wheel, dash, and drivers door handle were left sticky. The inside windshield hadn't been wiped clean. There was glass left on the seat and back floor. Noticing dirt on the exterior and blue paint on the wheels, also told me the car hadn't been washed. This is when a third gentleman approached me. This gentleman had to have been a manager because he sensed my frustration and asked me how I was doing. That's when I pointed out the state of the car to him. Instead of apologizing, he began to make excuses for how the car was given to me. "It has snowed since we washed your vehicle." "We didn't notice any damage to the rear driver's side window." After awhile, he tells me that he will contact insurance company and get everything sorted out. He says he will redo the detail, give me a free rental, and a free oil change and that he will be in contact tomorrow once all of his ducks were in a row. It is now 5:45 and I still haven't heard from anyone. To me this is a slap in the face and the lack of care my vehicle was given is appalling, especially since it is their vehicle. This is the second vehicle I've purchased from Honda and I can't say that I will buy a third. This dealership used to be great, but the past few times I've taken my vehicle in, the service has been very poor, especially the customer service.

Lesley South Oct 16, 2018

I would never buy a used car from here again. Bought a car with an agreement in writing to do a paint job and touch up. We came back to drop the car off with their services and then were told it'd be ready the next day. Came back and saw basically nothing done- they did only one wheel well so 25% of the job was done. The manager Tim came out and kept telling us he spent 200 dollars on us already. They then wanted to see things in writing, so they printed a copy out and then realized they were in the wrong and so then Tim refused to talk to us so we had to work with one of his guys, who kept telling us he couldn't help us but would keep relaying the information/conversation to his manager. First off- the car we bought was much more than 200 dollars, I think you're still making a profit. Secondly - a deal is a deal AND it is in writing! And thirdly - are we playing a game of telephone? The manager Tim was literally sitting behind the door just laying back and talking to his other guys laughing. The story gets worse. Finally instead of playing messenger, I asked the sales associate to please just bring his sales manager Tim out again so we could talk to him and find some middle ground. Tim came out probably 30-40 minutes later and spends less than 5 minutes with us - after being tongue tied and never keeping a straight consistent story (there was a moment when they said we promised to do wheel wells and I pointed out wheel wells, PLURAL, and the sales associate and his manager Tim looked at each other in a frenzy), Tim the manager storms off yelling at my boyfriend in front of the whole storeroom. Really professional... I'm glad the sales associates have a manager who they can really use as a model. This place is the stereotypical car dealership where they try to schmooze you and then don't honor their deals even in writing making you wait for hours (probably in hopes that you'll give up). Do not buy a used car here, in fact don't buy ANY car here. Service terrible. People terrible. And honestly? You can find a used car (or new Honda) anywhere else and be happier you avoided this place. I am hoping there is some closure or resolution from corporate or the site's upper management as I've tried to reach out to them and will update if that happens...

Crys Lu Aug 1, 2018

Don’t buy anything from any AutoNation. Not just Honda but I’m convinced after the last 2 weeks the whole company. In 2014 I purchased what I thought was a Ram 1500 Laramie. What I was sold was a Dodge Ram 1500 ST ! Sold to me with a Laramie badge on it as well. Just found out that when I tried to trade it to a competitor. After I called and spoke to the sales manager he admitted that it was miss leading and that they would try to make it right , I did have hope as I had several conversations with him over a 2 week period. But they said they still believed I wasn’t over charged. In 2014 there was a 6,500 difference in the trim packages . So I paid interest on that for years now . Frustrated So I go in and they offer to give me a car at what they said was there cost plus DAnd H fees . They want to give me 5,000 less than what I owed on the Dodge st and add that to the truck I was supposed to get at cost . Problem was I know what they paid for the cost at auction. They were trying to make a good profit again instead of doing the right thing . So now it begins. Thank god for iPhones . More to come . Now it’s up the corporate ladder as the GM wouldn’t even meet with me nor even give me her bosses phone number . Also filing a complaint in the next 2 days at the attorney generals office on consumer affairs. And now the BBB . So if I’ve learned anything the last 2 weeks make sure your buying what they say your buying. Look at every last detail. I didn’t leave the last comment for the public ... keep in mind they actually thought they were selling a Laramie Ram ... that’s there job to know the difference and not misrepresent what there selling. There a Fortune 500 company I have bought 2 cars from this store and when it was Go Honda I bought 1 . It seems pretty bad when a billion dollar company that sells cars didn’t know what they sold . Please repost and share with friends and family let AutoNation know this is bad business.

Bobby Martin Apr 23, 2018

We bought a vehicle from #autonationhonda, we live in Grand Junction and drove to Denver to buy a car and chose ANHonda, they knew we drove 250 miles one way to get a car. Our sales guy was amazing and would recommend him to anyone; however, since the day we left the lot it has been nothing but a nightmare. We drove to dinner in our new vehicle with my 2.5 month old baby and soon realized that the taillights did not work. That was a great time driving on the highway with my hazards on to get home. I took it in the next day to get it fixed and although they fixed the taillights (said both bulbs were burnt out at that the same time). A few days later (back at home 500 miles away), I realized the horn didn't work and the back hatch door quit working along with various other issues. The service manager later said that the horn would not be covered under the warranty we purchased because it was missing and someone must have went under the hood and stole the horn relay so we would have to pay for it. We bought the most expensive extended warranty under the pretences that we could use it at any mechanic, even ones in GJ SINCE WE LIVE THERE. No mechanic in GJ will take the warranty because of the hassel that comes with it. We made an appointment with ANHonda and drove back to get the work done. Well, after 6 weeks of complete hell of trying to get the car fixed, I am still trying to get our full refund for the warranty back from them and getting nowhere. So all I can say at this point is DON'T BUY A CAR FROM #AUTONATIONHONDA!!! I sent an email to the sales guy, the sales GM, the finance guy that sold us the warranty under false pretenses, and the horrible service manager that we have had to deal with 3 times already going over every issue we have had. I received a text from our sales guy saying he will fix it and make it right but that is it, nothing from the other managers. I was sold a vehicle that did not go through the proper check out and never should have been driven off the lot. I am still trying to get my full refund of the warranty and not getting any actual answers of how much and/or when I will be happen. This has truly been a nightmare.

Dänä Shepple Dec 17, 2017

Very pool experience with the service department at AutoNation Honda 104. I scheduled an oil change for my vehicle a week and a half in advance. Arrived on time for my appointment and told them I needed my truck back by noon because I had an another appointment at 1 that day. They reassured me that Noon was no problem and they'll actually have it to me before that. Well I get a call at 11:15 saying they didn't have my kind of oil in stock and they went to go get more but not to worry by truck will still be done by noon. Okay, not a problem. I arrive at the dealership at 12:05 to pick my truck up and notice its still in the air on the lift and they're just finishing draining the old oil. So it being done at noon is not happening. I see the service tech that started helping me when I dropped my vehicle off, he slowly walk by, shrugged his shoulders and said, sorry about that. So about 1235 I walk outside the waiting room to see the mechanics still at my truck with the hood open, apparently they were short a quart of oil for my vehicle. Unbelievable. After waiting another 5 minutes they tell me they found the last quart and my truck is ready to go and the mechanic says he is going to go and get the service tech to finalize the paperwork. Another 5 minutes goes by and I see the service nonchalantly walks out and moseys over to his computer. Me and another upset, waiting customer look at each other probably thinking the same thing. Its apparent that this guy has no sense of urgency to take care of his customers and no customer service skills. He calls me over, hands me my paperwork and, with a blank look on his face, says sorry about that. It was quite obvious he was not sorry and really did not care at all. I was very upsetting at the service I received and will never bring another vehicle to them. Some people definitely should not be in an industry where they have to deal with customers, especially when they act like that. (Backstory - I have a Ram 1500 I purchased from AutoNation SouthWest Ram and didn't want to drive to Littleton for the free oil change I had. So I went to this AutoNation instead -MISTAKE).

Jordan Matney Sep 11, 2017

I did my research prior to making it to Auto Nation (formerly John Elway Honda) and I knew exactly what vehicle I wanted and saw they had the vehicle and color I wanted that had just arrived a day before! It was a 2017 Honda Civic EX Turbo in Rallye Red! All the reviews for the new Civic were excellent and so I knew when I sent my information via the internet I would be buying this car barring anything crazy in the price or customer service experience! I showed up at my appointment time at noon with John McGuiness the Wednesday before Black Friday and was expecting it to be pretty busy. Prior to my arrival I received an e-mail from Mr. McGuiness telling me their bottom line price was $21,888. This was about $1,500.00 less than what was showing on the internet so I was happy to say the least! I took the test drive and knew the fuel economy (43hwy/32city) and turbo power (174hp) was what I was looking for so I advised I wanted to proceed with "going over the numbers". Mr. McGuiness then handed me over to his colleague G. Michael Williams who went over the pricing options with me. I at no time felt pressure to buy or lease as i feel Hondas generally sell themselves because of their dependability and resale value. Going over the pricing were a few mini surprises with them adding on a protection package for the windshield (some protective film they apply to the windshield and coverage for any cracked windshields) and the cloth seats (protection from stains or damage) as well as tinted windows. At no time was I asked if I wanted these options but instead told the dealership "provided" these to all new vehicles. I figured it was just a way to get more money out of me (which is the case lol) but I didn't really care to be honest with you because I wanted this car! Since i had come to the dealership on my own, i scheduled to pick up my new vehicle on Black Friday around noon with Mr. Williams. It was determined with Mr. Williams I would be going over all of the things with the car (pairing my phone with the AppleCarPlay system and going over some other items). I showed up on Friday around noon after sending several texts to Mr. Williams telling him my ETA and got no response from him. I walked in the dealership and as you can imagine Black Friday was crazy busy with all of the salespeople focused on their potential commissions with customers everywhere. I felt invisible and walked around a little, sent some more texts to Mr. Williams telling him I was there in the waiting area. Again no response. I saw his colleague and I requested from him to page Mr. Williams for me. Still nothing after about ten more minutes of waiting. I finally saw Mr. Williams running around (like a chicken with his head cut off lol) and looking busy so I got his attention and he said "I'll be right there" as I sat in the waiting area patiently. I then heard him go to his younger colleague and request he meet with me to go over the AppleCarPlay and other options. The new guy was very nice (although I didn't get his name) and we went and walked to the back Honda lot to find my car and we paired my phone and he went over some other items. It was then I noticed the car still had a half a tank of gas and the windows weren't tinted. I then had to drive to the gas station across the street with the new guy and he filled up my gas tank via his gas card. When we got back to the dealership I requested he find out whether I was supposed to have tinted windows. He left me outside by my car looking antsy as he never came back to answer my window tinting inquiry. Coincidentally, someone had scratched the new car next to me overnight in the Honda lot and several mechanics and salespeople came out to look at the scratch with the letters "BB" written on the new car. Luckily, manager Janice saw me there looking annoyed and asked if I needed any help. I informed her I had just bought a new car on Wednesday and was waiting to hear from the younger guy if my windows were to be tinted. She apologized and requested my info and said she would find out for me ASAP. I came back inside the dealership and Janice shortly reappeared and informed me because the car I had purchased a day after arrival all of the "perks" they add on (filling up gas tank, window tint) had not been completed as it is somewhat unusual for those to not get done before the car was actually sold. However, since I had bought the car so quickly, they had not had enough time to complete these items. Janice subsequently told me someone would be calling me to schedule the window tinting in a week or so (which subsequently happened). I drove away feeling a little annoyed but overall I was happy as this is the real world where people get busy with other customers and trying to make a living by meeting those sales goals. So I understand and I was 100% satisfied with my experience. I know how important the surveys are to the sales associates and I gave them all 10's as one can't expect everything to be perfect every time. I would absolutely come back here again and I feel like I got a fair price. Hondas are awesome and everyone was extremely knowledgeable. I've actually learned more by going to YouTube and watching videos of reviews of my 2017 Honda Civic EX T (which the young guy recommended) and have learned what the salespeople knew was just the tip of the iceberg on what my new vehicle is capable of.

Roger Montoya Nov 29, 2016

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