12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda 104

VERY POOR BUSINESS INTEGRITY! BEWARE!! RUN!! = Shxt SHOW LONG story short, they sold me a used Honda with a "we owe" contract. They did not fulfill that promise and also LIED to me about it. Because of that, they sold me a car that would not pass emissions. Isn't that illegal? Did they care? NO. How convenient that they released the car to me (after supposed delays) after their 5 day warranty window was up. Once you are off their lot, you are SCREWED and they are done with you. They proved to me over and over again that they will not do the right thing. The only thing they are good at is SCAMMING. After I circled back to them about the car not being fixed like they said it was, they (and by they I mean the Sales Manager Christi - my sales guy never returned my calls/texts) escalated the issue by telling me there was now a bigger problem they found that was not there when they were selling it to me. We're talking less than a half of a tank of gas later. This went from a bad CO2 sensor to a busted head gasket to "probably the entire engine is bad". Christi told me that she personally would not have bought the car - but they have it on their lot for sale?? Their way of taking care of me was to give me $1,000 for the $5,000 vehicle I had just bought cash OR take it across the street to Carmax and see what they'll give me for a worthless car I was JUST sold by them. Pass the problem to someone else? They treated me like complete trash. Their solution to the problem is very very telling and an accurate reflection of how they do business. They are not BBB accredited for a GOOD reason. Christi was a brick wall to deal with, kept spitting out the same bullxxxx responses with zero compassion and would not allow me to talk to anyone above her. I left the dealership in tears and somehow Christi found a way to sleep at night - a talent I do not personally have - thank goodness. She had no problem looking me in the eyes and saying I could trust her and then turning around and completely screwing me. Literally handed me keys to the car while it was puffing black smoke and did not blink twice. I really cannot put into words how disgusted I was. Anyhow, some tips: DO NOT TRUST what they tell you AT ALL. It turns out that a new set of spark plugs was all that was needed for my "bad engine". I don't know how they are not experts in their own brand or maybe they knew this and they thought I would cave and put $4,000+ into their pocket. I also don't know how they sold and inspected a ready to go car with bad spark plugs?! I still cannot believe that they acted so foolish over such a small thing. I thank my angels that after months of this going on and a large amount of stress, I still ended up with a good car for me and my kiddos - yay Honda - bad dealership!!! I also cannot believe that they would rather make a small amount of money on me than have me be treated fairly and spreading good word of mouth. ZERO MORALS HERE. Another tip: do not fall for their scare tactics and do get a second opinion. I was able to get more information from Auto Zone's free check engine light reader than the dealer!! WTF Summary - this place is AWFUL. JUST SAY NO. NOT ONLY NO, Hell NO. PS - their prices ARE NOT GOOD anyhow!

DenverLady Dec 12, 2020

I did my research prior to making it to Auto Nation (formerly John Elway Honda) and I knew exactly what vehicle I wanted and saw they had the vehicle and color I wanted that had just arrived a day before! It was a 2017 Honda Civic EX Turbo in Rallye Red! All the reviews for the new Civic were excellent and so I knew when I sent my information via the internet I would be buying this car barring anything crazy in the price or customer service experience! I showed up at my appointment time at noon with John McGuiness the Wednesday before Black Friday and was expecting it to be pretty busy. Prior to my arrival I received an e-mail from Mr. McGuiness telling me their bottom line price was $21,888. This was about $1,500.00 less than what was showing on the internet so I was happy to say the least! I took the test drive and knew the fuel economy (43hwy/32city) and turbo power (174hp) was what I was looking for so I advised I wanted to proceed with "going over the numbers". Mr. McGuiness then handed me over to his colleague G. Michael Williams who went over the pricing options with me. I at no time felt pressure to buy or lease as i feel Hondas generally sell themselves because of their dependability and resale value. Going over the pricing were a few mini surprises with them adding on a protection package for the windshield (some protective film they apply to the windshield and coverage for any cracked windshields) and the cloth seats (protection from stains or damage) as well as tinted windows. At no time was I asked if I wanted these options but instead told the dealership "provided" these to all new vehicles. I figured it was just a way to get more money out of me (which is the case lol) but I didn't really care to be honest with you because I wanted this car! Since i had come to the dealership on my own, i scheduled to pick up my new vehicle on Black Friday around noon with Mr. Williams. It was determined with Mr. Williams I would be going over all of the things with the car (pairing my phone with the AppleCarPlay system and going over some other items). I showed up on Friday around noon after sending several texts to Mr. Williams telling him my ETA and got no response from him. I walked in the dealership and as you can imagine Black Friday was crazy busy with all of the salespeople focused on their potential commissions with customers everywhere. I felt invisible and walked around a little, sent some more texts to Mr. Williams telling him I was there in the waiting area. Again no response. I saw his colleague and I requested from him to page Mr. Williams for me. Still nothing after about ten more minutes of waiting. I finally saw Mr. Williams running around (like a chicken with his head cut off lol) and looking busy so I got his attention and he said "I'll be right there" as I sat in the waiting area patiently. I then heard him go to his younger colleague and request he meet with me to go over the AppleCarPlay and other options. The new guy was very nice (although I didn't get his name) and we went and walked to the back Honda lot to find my car and we paired my phone and he went over some other items. It was then I noticed the car still had a half a tank of gas and the windows weren't tinted. I then had to drive to the gas station across the street with the new guy and he filled up my gas tank via his gas card. When we got back to the dealership I requested he find out whether I was supposed to have tinted windows. He left me outside by my car looking antsy as he never came back to answer my window tinting inquiry. Coincidentally, someone had scratched the new car next to me overnight in the Honda lot and several mechanics and salespeople came out to look at the scratch with the letters "BB" written on the new car. Luckily, manager Janice saw me there looking annoyed and asked if I needed any help. I informed her I had just bought a new car on Wednesday and was waiting to hear from the younger guy if my windows were to be tinted. She apologized and requested my info and said she would find out for me ASAP. I came back inside the dealership and Janice shortly reappeared and informed me because the car I had purchased a day after arrival all of the "perks" they add on (filling up gas tank, window tint) had not been completed as it is somewhat unusual for those to not get done before the car was actually sold. However, since I had bought the car so quickly, they had not had enough time to complete these items. Janice subsequently told me someone would be calling me to schedule the window tinting in a week or so (which subsequently happened). I drove away feeling a little annoyed but overall I was happy as this is the real world where people get busy with other customers and trying to make a living by meeting those sales goals. So I understand and I was 100% satisfied with my experience. I know how important the surveys are to the sales associates and I gave them all 10's as one can't expect everything to be perfect every time. I would absolutely come back here again and I feel like I got a fair price. Hondas are awesome and everyone was extremely knowledgeable. I've actually learned more by going to YouTube and watching videos of reviews of my 2017 Honda Civic EX T (which the young guy recommended) and have learned what the salespeople knew was just the tip of the iceberg on what my new vehicle is capable of.

Roger Montoya Nov 29, 2016

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Honda 104

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Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Honda 104

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Edmunds

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