Recent Reviews from AutoNation Honda 104

I have never experienced worse customer service than I have at this Honda. After having a pattern of issues with the starter on my car (due to a repair by another Honda location after an accident), I had to have my car towed to this location late one night when it wouldn’t start. The next morning I frantically called Honda nearly every hour trying to get an update on my car and simply just let them know that it had been towed there. It took until 6:30pm that evening before I ever spoke with a live person, despite leaving voicemails throughout the day. The person I spoke with didn’t even have a clue that my car was there but once he found it and confirmed that it was, he assured me it’d be looked at the following day and I’d get a call. After mid morning the next day I still had not heard from anyone so I called and left a voicemail (no one answers the phone I had quickly learned). I immediately got a call back stating my car was being looked at and I’d receive a call within a half hour to update me. Never got a call back. The remainder of the week that they had my car proceeded about the same. I would call and leave a voicemail and they would not call back. There was virtually no communication about what was wrong with my car or if it was being repaired or if it was just sitting there in the Honda parking lot. When they finally did call me back they said it’d be $800 to replace the starter, even though my car is under warranty and this starter going out was not my fault. There was no sense of urgency in getting the repairs completed or getting the new starter ordered. It was 4 days between the time they diagnosed my car until the time that they fixed it. Even upon picking up my car, the service manager and other staff were rude and had the attitude that I was inconveniencing them by being there. I looked over my car and had a few questions before I took it and the service manager seemed irritated that he had to take time to assist me. I looked around and saw many staff members just sitting at their desks and wondered to myself, why doesn’t the phone ever get answered? Unfortunately my car is leased through this Honda but once my lease is over I will not be giving this Honda anymore of my business. I’ve never been treated so poorly by a business.

Rachel Poore Jun 15, 2018

I had a somewhat mixed experience. My salesperson, Casey, was great. He was friendly and responsive, but not pushy at all, and everything he said about my vehicle aligned with the extensive research I did prior to visiting the dealership. My experience was dampened, however, by their "feedback" process. Everyone I interacted with at the dealership was insistent that I award scores of tens and yesses to the Honda survey or else they are harshly penalized. I was assured that if I had a complaint or concern, the sales manager, Tim, would handle it internally. A few days after purchasing my car I received a vague voicemail from the finance department that "something came back different on my taxes" and I should call back ASAP. After just spending $32k, this did not sound good. Over two days, I left three voicemails for finance and one message for Tim, who had assured me he would personally handle any issues. No response. It was stressful because I assumed the news was bad or else someone would call back or at least have said what was going on in the message. I then sent an email to Tim, Steve the finance guy, and Casey requesting an update. I heard from Casey within a couple of hours, as soon as he came in for the day. He investigated and discovered that I owed a whopping $53. After the hours of stress and the multiple unreturned messages, I really can't believe the miniscule amount (compared to what I spent) was worth all of that. It certainly cost me more than that in terms of my time. I still have yet to get a call back from Tim about any of this and would expect an apology, at minimum, for the failure to respond in a timely fashion. I'm sorry to leave this review because I'm happy with my vehicle and had no issues with Casey. But I'm being spammed to leave feedback so here you have it. I'm left with the impression that once the purchase is final and the Honda survey has been submitted, the customer experience is no longer a concern for the AutoNation management team. I'll likely be taking my futute business elsewhere.

Joy Adams May 27, 2018

I would leave a zero if it was possible. This is the most dishonest and unethical dealership I have ever had the displeasure to deal with. My Mom brought her car in for an oil change. 10 minutes later she gets a call from a salesman stating he just happens to have a buyer this very instant who wants that specific make, model, and color of vehicle and they want a used car so they can get a certified warranty. They tell my Mom they will give her a "great deal" on a new vehicle if she is willing to trade in her vehicle for a new car. Sadly, my Mom got DUPED into buying a brand new car when her car was less than a year old and only had 17k miles on it. This great deal they gave her included the following: -The exact same vehicle, only a different color. No new options or features that would justify a newer vehicle. -A trade in value of almost 4k less than for what they listed the vehicle online 2 days later. -A brand new dealer handling fee. -A 1% higher interest rate than her existing loan rate. Wow, what a great deal! Even better, the buyer that was so eager to buy my mom's car never materialized, imagine that. To top it off, this car that was in such "high demand" sat on the dealer lot for over 21 days before it sold and was never once offered with a certified used warranty. I confronted the salesman, finance manger, and general sales manager two days later when I found out what happened. I explained they manipulated my Mom into buying a new car. They acted like they were insulted and told me nobody was manipulated into buying a new car. What else do you call it when you lie to somebody to try and get them to buy a new vehicle they don't need. What else do you call it when you give them a terrible deal on their trade in and then jack up their new loan rate by a full percentage point. I expected more from a dealership this size, but apparently taking advantage of your customers is of more value than building long term relationships.

Logan Belz May 7, 2018

We bought a vehicle from #autonationhonda, we live in Grand Junction and drove to Denver to buy a car and chose ANHonda, they knew we drove 250 miles one way to get a car. Our sales guy was amazing and would recommend him to anyone; however, since the day we left the lot it has been nothing but a nightmare. We drove to dinner in our new vehicle with my 2.5 month old baby and soon realized that the taillights did not work. That was a great time driving on the highway with my hazards on to get home. I took it in the next day to get it fixed and although they fixed the taillights (said both bulbs were burnt out at that the same time). A few days later (back at home 500 miles away), I realized the horn didn't work and the back hatch door quit working along with various other issues. The service manager later said that the horn would not be covered under the warranty we purchased because it was missing and someone must have went under the hood and stole the horn relay so we would have to pay for it. We bought the most expensive extended warranty under the pretences that we could use it at any mechanic, even ones in GJ SINCE WE LIVE THERE. No mechanic in GJ will take the warranty because of the hassel that comes with it. We made an appointment with ANHonda and drove back to get the work done. Well, after 6 weeks of complete hell of trying to get the car fixed, I am still trying to get our full refund for the warranty back from them and getting nowhere. So all I can say at this point is DON'T BUY A CAR FROM #AUTONATIONHONDA!!! I sent an email to the sales guy, the sales GM, the finance guy that sold us the warranty under false pretenses, and the horrible service manager that we have had to deal with 3 times already going over every issue we have had. I received a text from our sales guy saying he will fix it and make it right but that is it, nothing from the other managers. I was sold a vehicle that did not go through the proper check out and never should have been driven off the lot. I am still trying to get my full refund of the warranty and not getting any actual answers of how much and/or when I will be happen. This has truly been a nightmare.

Dänä Shepple Dec 17, 2017

Been going to AutoNation for years and things have definitely gone downhill. First, DO NOT buy tires here unless you like to overpay. The same tires at Costco with installation were 40% less. Costco also fills your tires with nitrogen air, which keeps your tires inflated longer. More importantly, be leary of actually using your tire warranty at AutoNation. Here's the deal. If your tread is less than 4/32 (a George Washington head), according to Consumer Reports, you're not driving on safe tires, especially in the winter. We went to AutoNation with 2/32 and 3/32 tread right before we had to go on a winter trip across the mountains. Our tires were wearing about 3x faster than average and we'd be able to make a claim if we went below 2/32, which would have been very soon. Much sooner than the warranty period would expire. AutoNation would not work with us with the tires we bought from them to prorate our claim based upon where we were and when they anticipated our tires to be at 1/32. Fine, legally they're correct, but we're human and we didn't want to take the risk, so we decided to buy new tires at Costco, thus loosing our tire warranty. I should mention that we faithfully had our tires rotated and serviced (i.e., alignments, etc.) exclusively at Autonation, so they knew we weren't abusing our tires. I asked Costco what they would have done in this situation. The tire department person at Costco said they would have worked with us if we had bought our tires from them, especially if we had had our tires regularly serviced, which meant the tires were defective (i.e., wearing faster than usual.). I guess Autonation carries no clout with the tire manufacturers, even when they're getting shoddy tires. BTW, the brand was Yocohama. 2nd story: Our Honda vehicle battery light came on and our car started making a sound. First thing you think to do is to make an appointment. Called AutoNation to schedule an appointment and a call center person tried to diagnose the problem. Thought we needed a new battery. Based upon our "triage mechanic's" recommendation, she said the soonest they could get our vehicle in was a week from now. A week! Called Fisher Honda and they got me in the next day. Turned out we needed a new alternator and the battery was not the problem after all. AutoNation was out over $800. Good thing we went to Fisher anyway because they had a 20% off coupon. 3rd story: AutoNation used to have new owner's clinics when you bought a car at their dealership. These were kinda neat and you even got a modest dinner while you learned a few things about your car and met staff members. Nope. No longer do they have these. In fact, I've noticed that a lot of the old staff is no longer there. I could go on and on about how their shuttle service is inefficient, etc., but long story short: go to AutoNation if you want great express service at a reasonable price, while you wait. Otherwise, save yourself the hassle and buy a Toyota or even a Kia. I'm very sorry we bought a third Honda here. It will be our last.

Nick Plute Sep 26, 2017

Very pool experience with the service department at AutoNation Honda 104. I scheduled an oil change for my vehicle a week and a half in advance. Arrived on time for my appointment and told them I needed my truck back by noon because I had an another appointment at 1 that day. They reassured me that Noon was no problem and they'll actually have it to me before that. Well I get a call at 11:15 saying they didn't have my kind of oil in stock and they went to go get more but not to worry by truck will still be done by noon. Okay, not a problem. I arrive at the dealership at 12:05 to pick my truck up and notice its still in the air on the lift and they're just finishing draining the old oil. So it being done at noon is not happening. I see the service tech that started helping me when I dropped my vehicle off, he slowly walk by, shrugged his shoulders and said, sorry about that. So about 1235 I walk outside the waiting room to see the mechanics still at my truck with the hood open, apparently they were short a quart of oil for my vehicle. Unbelievable. After waiting another 5 minutes they tell me they found the last quart and my truck is ready to go and the mechanic says he is going to go and get the service tech to finalize the paperwork. Another 5 minutes goes by and I see the service nonchalantly walks out and moseys over to his computer. Me and another upset, waiting customer look at each other probably thinking the same thing. Its apparent that this guy has no sense of urgency to take care of his customers and no customer service skills. He calls me over, hands me my paperwork and, with a blank look on his face, says sorry about that. It was quite obvious he was not sorry and really did not care at all. I was very upsetting at the service I received and will never bring another vehicle to them. Some people definitely should not be in an industry where they have to deal with customers, especially when they act like that. (Backstory - I have a Ram 1500 I purchased from AutoNation SouthWest Ram and didn't want to drive to Littleton for the free oil change I had. So I went to this AutoNation instead -MISTAKE).

Jordan Matney Sep 11, 2017

I have had a TERRIBLE experience with AutoNation Honda 104. We bought a car from them a week ago, and the service has been awful. There are 4 issues other people need to know about before using them: 1. My husband called to schedule an appointment with a sales rep. He explained our situation about our trade-in and also discussed everything we desired in a vehicle. When we showed up on-time for our appointment, the sales rep had gone home early. This was a waste of our time because we had to re-explain everything to someone else. 2. We financed the car through the dealership with the intention to have our home bank buy out the loan (Our home bank offered a whole percent lower on APR). I have called and left 3 different voice mails in the finance department asking for the loan information (wondering which institution owned the loan) so that our bank could begin the transaction. No one has called me back over the course of this last week. I'm still waiting to hear from someone. 3. Part of the contract included AutoNation agreeing to fix an issue with a broken passenger door. I called several times to schedule this appointment, and again left several voicemails with no return. Finally I was able to get a hold of someone today. During the purchase of the vehicle, no one stated that the car could only be serviced on Wednesdays or Thursdays, and that they would need the car for 8 hours. During the week I watch 5 children at my home. AutoNation has been so un-accommodating and rude. I asked for a rental since I would need to drive the kids back home and to sports activities after dropping off the car. I was told that I would have to pay for a rental myself. When I asked if I could borrow a car from their lot during the day, I was laughed at with a snarky response of, "Umm those cars are for sale." This was really upsetting to me. I asked to speak with the manager about this issue, and I was transferred to his voicemail. I still have not had a call back. 4. AutoNation also agreed to fix the windsheild on my vehicle. They called and made the appointment, which was supposed to be between 1-5 today at my house. I have been here all day, and cancelled children's sports lessons for the day so that I could be here. No one showed up, and no one has called me. This has been an incredibly disappointing experience. I would not recommend using AutoNation Honda 104.

Kelsey Shearer Jul 5, 2017

If I could give less than one star, I would. I have been coming to this dealership since 1993 and have bought several cars from them. My experience tonight with the receptionist, Pat, made me not want to ever step foot in this place again. My 2012 Honda Accord was towed to the dealership's service department for service due to Honda 6-cylinder V6 Variable Cylinder Management VCM-2 Engine Misfire & Premature Spark Plug Fouling class action settlement. I was called today by the service rep, Jacky, letting me know the repairs were complete and my car was ready to be picked up. I couldn't get to the dealership before the service department closed so they said I could pick up my car from the sales department before 9p. I showed up around 7:30p and told Pat, the receptionist, that I was picking up my car. She asked for my ID. While I was looking for my ID in my wallet (maybe took a minute) she became very impatient and said "anything with your name will do!" I handed her my ID and she said "who are you? Your name isn't on the paperwork." "What is the address on the paperwork?" I told her I have no idea what address is on the paperwork because you have it but I can tell you it should be the same that is on my driver's license. I asked to see the paperwork a few times and she became very rude and treated me like I was trying to steal my car. I told her that she was being very rude and didn't want to talk to her and asked to speak with a manager and she refused to let me talk to one. While I was walking around trying to find a manger, she chased me around the showroom floor yelling at me. I sat down at a table and told her again that I didn't want her to talk to me. I finally was able to talk with a manager but because he was a sales manager and not the service manager, he couldn't answer any of my questions... such as why isn't my name on the paperwork, why is our address and contact information wrong on the paperwork, and why was there a "total due" on an invoice that was part of the Honda 6-cylinder V6 Variable Cylinder Management VCM-2 Engine Misfire & Premature Spark Plug Fouling class action settlement? I told the sales manager that I didn't feel comfortable with any of this so I gave him my key and said I will pick up my car when this is straightened out. As I was walking out, I told Pat that they really need to get this straightened out. She jumped up from her seat, got two inches from my face and pointed her finger at me at attempted to rip into me but was stopped by the sales manager, Dan. She put her hand on my shoulder... at that point I felt physically threatened and told her not to put her hands on me. I have never been treated so rudely and with such aggressive behavior as a customer. I walked out with the door and thought this whole thing was not right. I walked back in and told the manager that I wanted an invoice stating that I had a zero balance since it was covered under warranty and wanted my car. After I left , I stopped to get gas and I noticed my hood has a new, small dent that was not previously there. Worst customer service experience ever! This is not the first time we have experienced horrible customer service at this dealership. Before this experience my husband and I were actually considering purchasing a new Honda from this dealership; however, that is no longer the case.

Shelley J. Jun 11, 2017

Hats off to the entire staff at Auto Nation. My kids (grown) did lots of research before deciding that the Honda Odyssey was the best choice for their family based on safety. They searched online and found a 2014 at a decent price at Mike Shaw Subaru. They made the deal and as they were driving it home, the passenger airbag warning light came on. They called about it and were told to take the van across the street to Auto Nation Honda. The next day they took the van in for repairs. Mike Shaw refused to give them a loaner car but Auto Nation was very kind and let them use a brand new van. After three weeks of back and forth Mike Shaw finally okayed the service work. When it was pulled up for them to take it home, there was some plastic hanging down. They put the van on the lift and showed us that the whole underside was trashed from a pretty significant wreck. The mechanic pulled the vin and said that they had actually taken the van in as a trade and when they saw the warnings with the airbag they sent it directly to the auction. They said they don't mess with selling used cars with safety issues. Mike Shaw apparently bought it at auction (even though they told the kids it was a local trade). After MS bought it at auction, they sent it across the street for diagnostics. MS was given a list of problems with the van and recommendations for repair. Instead, MS paid Auto Nation the $159 fee and refused to make any of the repairs. The next day, it was on the MS lot. They had a carFAX showing there had been no accidents, because they failed to report any. My son in law got into with with MS's sales manager and said there was no way they were keeping the van, period. My son in law told him to look at the repair ticket that was left for him the day before. After a few hours MS relented and said to bring the van back. MS still owed AutoNation $1800 in repairs so they told them they would have to deal with the van themselves. The next day the kids came home in a brand new Honda van at a great price and financing from Auto Nation. Stay away from Mike Shaw Subaru! Auto Nation did not have to share this information with my kids but were ethical enough to know it was not safe to drive. Thanks Auto Nation!

Mary McFarland Mar 20, 2017

I did my research prior to making it to Auto Nation (formerly John Elway Honda) and I knew exactly what vehicle I wanted and saw they had the vehicle and color I wanted that had just arrived a day before! It was a 2017 Honda Civic EX Turbo in Rallye Red! All the reviews for the new Civic were excellent and so I knew when I sent my information via the internet I would be buying this car barring anything crazy in the price or customer service experience! I showed up at my appointment time at noon with John McGuiness the Wednesday before Black Friday and was expecting it to be pretty busy. Prior to my arrival I received an e-mail from Mr. McGuiness telling me their bottom line price was $21,888. This was about $1,500.00 less than what was showing on the internet so I was happy to say the least! I took the test drive and knew the fuel economy (43hwy/32city) and turbo power (174hp) was what I was looking for so I advised I wanted to proceed with "going over the numbers". Mr. McGuiness then handed me over to his colleague G. Michael Williams who went over the pricing options with me. I at no time felt pressure to buy or lease as i feel Hondas generally sell themselves because of their dependability and resale value. Going over the pricing were a few mini surprises with them adding on a protection package for the windshield (some protective film they apply to the windshield and coverage for any cracked windshields) and the cloth seats (protection from stains or damage) as well as tinted windows. At no time was I asked if I wanted these options but instead told the dealership "provided" these to all new vehicles. I figured it was just a way to get more money out of me (which is the case lol) but I didn't really care to be honest with you because I wanted this car! Since i had come to the dealership on my own, i scheduled to pick up my new vehicle on Black Friday around noon with Mr. Williams. It was determined with Mr. Williams I would be going over all of the things with the car (pairing my phone with the AppleCarPlay system and going over some other items). I showed up on Friday around noon after sending several texts to Mr. Williams telling him my ETA and got no response from him. I walked in the dealership and as you can imagine Black Friday was crazy busy with all of the salespeople focused on their potential commissions with customers everywhere. I felt invisible and walked around a little, sent some more texts to Mr. Williams telling him I was there in the waiting area. Again no response. I saw his colleague and I requested from him to page Mr. Williams for me. Still nothing after about ten more minutes of waiting. I finally saw Mr. Williams running around (like a chicken with his head cut off lol) and looking busy so I got his attention and he said "I'll be right there" as I sat in the waiting area patiently. I then heard him go to his younger colleague and request he meet with me to go over the AppleCarPlay and other options. The new guy was very nice (although I didn't get his name) and we went and walked to the back Honda lot to find my car and we paired my phone and he went over some other items. It was then I noticed the car still had a half a tank of gas and the windows weren't tinted. I then had to drive to the gas station across the street with the new guy and he filled up my gas tank via his gas card. When we got back to the dealership I requested he find out whether I was supposed to have tinted windows. He left me outside by my car looking antsy as he never came back to answer my window tinting inquiry. Coincidentally, someone had scratched the new car next to me overnight in the Honda lot and several mechanics and salespeople came out to look at the scratch with the letters "BB" written on the new car. Luckily, manager Janice saw me there looking annoyed and asked if I needed any help. I informed her I had just bought a new car on Wednesday and was waiting to hear from the younger guy if my windows were to be tinted. She apologized and requested my info and said she would find out for me ASAP. I came back inside the dealership and Janice shortly reappeared and informed me because the car I had purchased a day after arrival all of the "perks" they add on (filling up gas tank, window tint) had not been completed as it is somewhat unusual for those to not get done before the car was actually sold. However, since I had bought the car so quickly, they had not had enough time to complete these items. Janice subsequently told me someone would be calling me to schedule the window tinting in a week or so (which subsequently happened). I drove away feeling a little annoyed but overall I was happy as this is the real world where people get busy with other customers and trying to make a living by meeting those sales goals. So I understand and I was 100% satisfied with my experience. I know how important the surveys are to the sales associates and I gave them all 10's as one can't expect everything to be perfect every time. I would absolutely come back here again and I feel like I got a fair price. Hondas are awesome and everyone was extremely knowledgeable. I've actually learned more by going to YouTube and watching videos of reviews of my 2017 Honda Civic EX T (which the young guy recommended) and have learned what the salespeople knew was just the tip of the iceberg on what my new vehicle is capable of.

Roger Montoya Nov 29, 2016

STAY AWAY!!! Although this dealership is 5 min from my house, I would be more happy driving to Fisher in Boulder, Planet in Golden, Schomp down south or even Markley in Fort Collins than to come here!! My husband and I were more than ready to purchase a vehicle, we did our research and walked into the dealership with the intent of buying a brand new Civic. Our sales representative was ok, he was nice and answers most of our questions, but we find it funny that he has no clue of the differences between all the trim levels, if fact WE had to tell him what's in what trim level. But again, he was a really nice and respectful gentleman. Reason for the one star was for their sales manager Dan. Oh....Where do I even begin with this guy....... We spent a good three hours at the dealership between test driving and talking numbers, they did not have the vehicle (new '16 Civic EX-T in Rallye Red or Aegen Blue) that we wanted, and kept pushing us into a white one. After multiple times of telling him we don't want a white one, Dan said he WILL do a dealer trade and find us that vehicle, as long as we sign the financing agreement numbers. An hour later he texted and said he couldn't get us our vehicle because they are all either not available or has hail damage. I immediately jumped on my computer, called around and found a red one at a dealership up north, called them and confirmed that they indeed have the vehicle. We arrived back at autonation, told Dan about the one we found, he said he will check on it. 30 min later of waiting around, we told him we are are not going to stand around and wait for him any longer, that's when he came out and said he can't get it because it is not on "his system", we told him then we would go to that dealership to purchase that vehicle, and that's when he flipped!!!! He was screaming and yelling and arguing with us that why we are accusing him of purposely not getting the vehicle, he proclaimed that dealerships lie all the time and that we are being lied to by the other dealership about the car being available.......bla bla bla. In the end, we did drove up to that dealership, we did see the vehicle, it is exactly what we wanted. But the dealership wanted a way higher price for it, so we walked away. We still never got our car, but we will keep trying. I grew up with Hondas, my first car was a Honda and my second (current) is a Honda, hell we even have Honda dirt bike, ATV and lawn mowers, we will still get a Honda regardless. But just not through this dealership if that's the way that their sales manager treats their customers.

Sherry Lucero Aug 7, 2016

I own a 2009 Honda Civic Hybrid and for the past two years, I have always taken my car to Honda AutoNation on 104th to perform my oil changes. I like the fact that each oil change is documented in their system. I was driving home one day from work after a snowstorm and realized that my car was making a strange noise underneath so I pulled over to check it out and found the plastic cover on the bottom was hanging and that is what was making the noise. I brought the car to 104th Autonation and they zip tied it without informing me of what they did and said it was fixed. A couple months later after another snowstorm, my car began making scraping sounds again from underneath the car and this time when I checked, the plastic cover had torn and was plowing snow. I then took it to 104th Autonation and they verified that the plastic cover had torn where it folds back to allow the technicians access to change the oil filter. Honda offered to replace the plastic cover for $200 and because I didn't have that type of money available, I declined it and they went ahead and removed it. I couldn't understand how something like this could happen but the technician who performed the removal of the plastic cover said to me the person who had been performing the oil changes is likely the culprit of this issue then asked who had been performing the oil changes on the car to which I replied that has been was 104th AutoNation and noticed he became very quiet. I don't know how to prove any of this but I believe all the issues I have been experiencing was the result the technicians at 104th AutoNation damaging the plastic cover underneath the car when removing it to perform the oil changes and neglecting to tell me nor making the necessary replacements for their mistake. I've never done or taken my car to any other shop to perform an oil change on my car and have never needed any work that required me to get underneath the car to remove the plastic cover. The only people I could think of is 104th AutoNation which is why I believe they are the ones that have caused me all this grief and headaches. DO NOT TAKE YOUR CAR TO AUTONATION FOR YOU OIL CHANGES. They are incompetent and will degrade your vehicle by their lack of craftsmanship and integrity to fix their mistakes. They will sweep it under the rug and forget about it and you will be the one to pay the price for their incompetence.

Doua Xiong Feb 24, 2016

We purchased a used Honda Crosstour on 1/20/2016 from your dealership (AutoNation Honda 104, Westminister, CO). After just two days of driving it, we found that the car was not working very well. It is not running smooth and is shifting on the right side. In addition, we did not get a call from the Services department to fix the issues we were promised would be fixed, including but not limited to: Front windshield broken Oil change required Back seats dont stay upright but fall down Replace tires Replace brakes This left us feeling very uneasy and we decided to return the car. We had a 3 day / 150 mile return guarantee. We called the sales person who we had worked with and told him we were coming down to return the car. He did not ask why or mention that they will fix the open issues. When we got to the dealership, Jeremy, the sales person calculated the mileage difference. His calculation was 28804 28635 = 231 miles (We took a picture and sent it to Autonations General Manager). If you actually calculate the difference, it is 169 miles. How does a person change 169 to 231? Why would a person do this? And more importantly what kind of person lies and cheats and does something like this? Jeremy kept insisting that the difference it too high and he will not take the car back. We explained that we leave 35 miles away and just to go home and come back to return the car alone will put 70 miles on but he was not willing to listen. We also itemized how much we have driven the car. The details are below: Date Day Trip Miles 1/20/2016 Wednesday Dealership to Home 33.8 1/21/2016 Thursday Home to airport 26.7 1/21/2016 Thursday Airport to home 26.7 1/22/2016 Friday Home to kids school 1.4 1/22/2016 Friday Kids school to home 1.4 1/22/2016 Friday Home to dealership 33.8 Total Miles: 123.8 At this point, we asked to speak with his manager. Jeremy refused and said he himself was a manager, manager of online sales. When we asked to speak to his supervisor, he reluctantly brought Ben out as his manager. Ben had made up his mind even before he spoke one word with us. He did not bother to check the calculations. He pulled out a carfax report from 4 days before we brought the car and said that the calculations were wrong and he needs to gives us 40 miles back. But then he went on to say that even with that, 231 minus 40 would be a difference of 191 which is way too high and so he will not take the car back. Our point is, even going by your numbers, the difference is 169 and you said we need to take 40 more miles off so that brings it down to 129 miles, way under 150 miles. Also, this number, your number of 129 miles is actually very close to 123.8 miles, the number of miles we calculated and are shown in the table above. So, we are under 150 miles and within 3 days, as per the agreement. Manager Ben is the one who identified the 40 mile error. We are really not sure why Ben and Jeremy are refusing to take the car back. My husband also offered to pay for rental for 3 days but they would not listen to that either. Ben was very loud and very rude. I asked for his business card. He said he did not have one. So, I asked for his contact information and he refused to give it. I then asked for his manager. He said she was in Florida. We told Ben and Jeremy that we were leaving the car and the keys there. I also asked Ben for his managers contact information and business card and he said he will get it and then both he and Jeremy left to get it and went in their room and did not come out. We waited several minutes and then went to get the GMs number and again brought the calculation errors up but instead of listening to us, Ben threatened to call the cops on us!! The receptionist was very helpful, more helpful than Managers Jeremy and Ben, and connected me with the voice mail of the actual Manager, Janice. I left two messages with her on Friday night itself. In addition to summarizing what had happened in the voicemail, I had also indicated that we have left the car on the very first parking spot right off of the front door and had given the keys to Ben and Jeremy. After leaving 3 voicemail messages, we got an email from Janice and we set up a time when we could talk over the phone. She did not call. Since then we sent another email, left a voicemail and called three more times all of which went straight to voicemail. We have several more statements that were made by the people we interacted with but our goal is to come to a resolution. We are appalled and mortified at the way we were treated by the employees. Even though they committed the mistakes, they refused to admit to them or listen to reason, and do the honorable thing by taking the car back. Apologizing for their multiple mistakes would be too much to ask. In the meantime, we are without a car. We cannot buy another one since we dont know if we are going to get our money back or not. My family and my children are being greatly impacted. The rating of 1 is because we need to select a rating. Actual rating should be in the negative.

den2016 Jan 26, 2016

Our car buying experience at AutoNation Honda 104 in Westminster, CO on September 20, 2015 has been a nightmare. Our salesman, Jay, found the car I wanted right away, 2007 Nissan Murano, which had just been brought in. It had not even been there long enough for an inspection. I test drove it, enjoyed the power behind the engine, and sat down to sign the paperwork. My husband got off work and we finished the trade, before we signed anything, we were assured that all safety issues would be taken care of by their mechanics. We also purchased the extended warranty, since this is to be our family car for the next 5-10 years. When I realized all the work that needed done (just on the drive home there was rattling and squeaking), I tried to return it under my 3 day/150 mile warranty... Tim Murphy directly talked me out of it, smiled big to my face and "PROMISED", oh, how he promised I would have a safe car to drive. Well it is two months later, we have taken our car in 6 or 7 times now, most times getting our car back with no work done at all. We first noticed the brakes were squeaking, the back hatch didn't open, the a/c didnt work, and something was rattling everytime we hit a small bump or inconsistency in the road. They did a safety inspection only, but still had the car all day. They told us nothing about any major issues or anything needed maintenece. A couple days later we came back and dropped off our new car all day. We got a not-so-detailed detail and car wash. A week later we came back in and got brakes and a/c done. We asked repeatedly that they change the three nearly bald tires, since the Murano is an AWD vehicle, but both service and sales refused to acknowledge this as an issue. I went as far as to call a sales manager and Rick told me he was "not a mechanic" and therfore was "not sure AWD cars need all 4 tires changed at once". Either he is playing dumb (and doing an excellent job, I might add) or has no knowledge of the product of his industry. We went and spent $1000 of our own money getting our tires replaced so that our NEW car would not need more serious maintenence in the near future. Our mechanic at Les Schwab said our CV joint was cracked and leaking fluid and grease, our suspension was broken and the tires needed replaced. We came back again because there was still a serious rattling and the brakes they had just replaced were still squeaking. We had to remind them at this point to add fluids which were missing, even after their "safety inspection". Our oil, coolant and brake fluids were all low. Each time we went, they would not talk to us about what was going on with our vehicles, and I was even denied a print out of work done once, the excuse being to wait until all work was done and it would be emailed (it was not). They have denied me all but one measly, incomplete report of work done. At this point I asked my husband to intervene, since I had been met again and again with roadblocks. He went in and was told the sales department had approved the work we were asking for. We made another appointment. We brought it in again, getting a rental car and knowing it would be about a week. We brought up the blinking air bag light which had been on since we first got it, I guess air bags are not a safety issue to AutoNation Honda and are apparently not worth checking before a car is released. The week went by and we returned to pick up our car. The back hatch was working, the rattling had stopped and we were assured the brakes were just new and would stop squeaking. Upon closer inspection of the work orders, it is obvious that the airbags were checked but not fixed, and were never mentioned by Maia, the service manager in charge of our car. I talked to Myra at Honda and Brandon at Nissan who both said the Nissan technicians suggested the fix and were denied by Maia. We finally had to take it to Nissan on our own and got the airbags fixed. We are still due to get our C/Vs fixed. Already the brakes need replacing, despite claims that they were done. My husband and I called and called, our calls and messages were ignored. Finally I went in in a rage, spoke to Rick (yes, doesnt-know-about-AWD-cars Rick) who played the game of "oh, I am not directly familiar with your situation...tell me about it..." despite my having spoken with him before a few times. Finally Tim Murphy called us back, told my husband they owed us nothing. Sales managers have been unhelpful and stubborn, and the owner is only concerned with his own profit, not the safety of the cars sold at his establishment. They put on a show when I send in my man, but as a woman, getting help here is IMPOSSIBLE. I will not reccomend this place to anyone and will discourage anyone who asks about my buying experience. I will not be bringing my car here ever again and hope to never have to set foot in AutoNation Honda 104 ever again. They have sold me a deathtrap, made my life extrememly stressful and complicated, lost us wages from my husband's Uber driving and have given us more problems than we had with our last car. Please, don't go here.

Ella Upton Dec 12, 2015

Our car buying experience at AutoNation Honda 104 has been a nightmare. Our salesman, Jay, found the car I wanted right away, 2007 Nissan Murano, which had just been brought in. It had not even been there long enough for an inspection. We were assured that all safety issues would be taken care of by their mechanics. We also purchased the extended warranty, since this is to be our family car for the next 5-10 years. Well it is not even two months later, we have taken our car in 6 or 7 times now, most times getting our car back with no work done at all. We first noticed the brakes were squeaking, the back hatch didn't open, the a/c didn't work, and something was rattling every time we hit a small bump or inconsistency in the road. They did a safety inspection only, but still had the car all day. They told us nothing about any major issues or anything needed maintenance. A couple days later we came back and dropped off our new car all day. We got a not-so-detailed detail and car wash. A week later we came back in and got brakes and a/c done. We asked repeatedly that they change the three nearly bald tires, since the Murano is an AWD vehicle, but both service and sales refused to acknowledge this as an issue. I went as far as to call a sales manager and Rick told me he was "not a mechanic" and therefore was "not sure AWD cars need all 4 tires changed at once". Either he is playing dumb (and doing an excellent job, I might add) or has no knowledge of the product of his industry. We went and spent $1000 of our own money getting our tires replaced so that our NEW car would not need more serious maintenance in the near future. Our mechanic at Les Schwab said our CV joint was cracked and leaking fluid and grease, our suspension was broken and the tires needed replaced. We came back again because there was still a serious rattling and the brakes they had just replaced were still squeaking. We had to remind them at this point to add fluids which were missing, even after their "safety inspection". Our oil, coolant and brake fluids were all low. Each time we went, they would not talk to us about what was going on with our vehicles, and I was even denied a print out of work done once, the excuse being to wait until all work was done and it would be emailed (it was not). At this point I asked my husband to intervene, since I had been met again and again with roadblocks. He went in and was told the sales department had approved the work we were asking for. We made another appointment. We brought it in again, getting a rental car and knowing it would be about a week. We brought up the blinking air bag light which had been on since we first got it, I guess air bags are not a safety issue to AutoNation Honda and are apparently not worth checking before a car is released. The week went by and we returned to pick up our car. The back hatch was working, the rattling had stopped and we were assured the brakes were just new and would stop squeaking. Upon closer inspection of the work orders, it is obvious that the airbags were checked but not fixed, and were never mentioned by Maia, the service manager in charge of our car. I talked to Myra at Honda and Brandon at Nissan who both said the Nissan technicians suggested the fix and were denied by Maia. Sales managers have been unhelpful and stubborn, and the owner is only concerned with his own profit, not the safety of the cars sold at his establishment. They put on a show when I send in my man, but as a woman, getting help here is IMPOSSIBLE. I will not recommend this place to anyone and will discourage anyone who asks about my buying experience. I will not be bringing my car here ever again and hope to never have to set foot in AutoNation Honda 104 ever again. They have sold me a deathtrap, made my life extremely stressful and complicated, lost us wages from my husband's Uber driving and have given us more problems than we had with our last car. Please, don't go here.

Ariella Upton Nov 6, 2015

Worst experience I've ever had!!! Do not go to these people, they would sell their own mother if they could. And do not listen to the response they will probably post trying to appease me. I've emailed them privately to the GM to try and settle this away from the forms, but I was never contacted back. I had a traumatizing experience with them and will never in my life but from them or another Autonation. Below is the account that I sent to the GM. There was an error on the mileage sheet of the 3 day/150 mile guarantee. The paperwork said I was taking the vehicle at 42,847 miles when in actuality I left the lot at 42,874 miles. I did not happen to catch the error because I was in a highly emotional state when I left due to the fact that I am in the process of a divorce and I was sad to be giving up my blue civic. Nonetheless, I felt it was what I should do because I felt guilted and coerced by Steve and Tim, assured I would have no problems returning the CRV should I change my mind. Because I was on the fence, I carefully tracked the miles beginning at 42,874. It wasn't until Thursday night as I was preparing to leave work in Black Hawk something urged me to look at the paperwork again when I discovered the error. Ironically, I was planning on keeping the CRV, but I had wanted to allow myself enough mileage to be sure it was what I wanted. Upon discovering the mileage discrepancy I immediately called Steve Wise who just proceeded to continually try and sell me the car. I won't deny the car fit every need. I will also admit I was distraught and tearful whilst speaking with Steve. I him informed I felt taken advantage of and wanted to know if any deal could be worked out. He then informed "you're not prepared to let go of your relationship." I would 1. like to know who is he to give me qualified relationship advice and 2. although none of his business, I only filed for divorce a week prior. I informed him I had rushed my decision and would like the civic back. He continued to talk over me and ignore my concerns, as such I raised my tone and said harsh things that admittedly were uncalled for. I asked him to stop selling me the CRV and tell me to what I could do to get the civic back to which he responded: "you think I need your sale to meet my quotas? I make plenty of money without your sale." I believe there were some expletives in that statement as well. He then informed me that "you're a grown ass woman who signed the contracts and knew what you were getting into when you did. You now have to pay the consequences and live with your decisions. You have to get home somehow..." To which I retorted have the civic ready in the morning. Being the grown ass woman that I am, and taking responsibility for my actions I had the CRV towed from my work in Black Hawk to the dealership to avoid adding any miles. The next morning Steve was shocked to see me. I did apologize for my unkind works the night before. He accepted this and then informed he didn't think I could have the civic back because I went over the miles. I told him to go check which he did and told him how I had bypassed the miles. The sales manager, Anthony? did come and ask me if there was anything else that could be done to keep in the CRV at the time, I informed him no. I commend his professional behavior for accepting that answer and not pushing. I also commend Ben, the finance director for his personal demeanor. I did not mention this incident to either I was apprehensive that I would not be able to get my car back at the time. At the end of it all Steve W had the audacity to tell me to come back and see him when I was truly ready to buy a car. However I would never in my life make a purchase from him or Autonation Honda 104 because of his actions. I would recommend that he take some sensitivity training at the very least if not progressive disciplinary action. Because if I spoke to any of my customers the way he spoke to me, I'd be fired immediately.

Tawney Eisenbraun Aug 19, 2015

On October 15th 2014, our Buick stalled while driving and would not start again. We had it towed to Autonation Honda at 104th and Federal for service. The technician diagnosed a mass air flow sensor failure. We agreed to replace the MAF sensor and paid $363.77 for the service. The Service Engine light returned the next day and continued to come on intermittently until mid-January, when it stayed on continuously. I cleaned the MAF twice and cleared the OBD codes each time; the Service Engine light returned almost at once. We also began experiencing hesitation during acceleration and stumbling at highway speeds. We took the car back to Autonation Honda on February 12, 2015. They replaced the MAF, test drove the car, and assured me the issue was resolved. We were not charged for this service, as it was considered a warranty on a previous repair. The Service Engine light returned while driving home from the dealership. and the stumbling occurred at all speeds, much more frequently. I spoke with the service manager and we took the car back on February 16th. I discussed the issue with one f the technicians, and requested that he check the sensor data wire from the MAF to the power control module and verify it was not damaged. He assured me this would not be a problem. This time, the diagnosis was a dirty air filter. This was replaced at no charge. I asked the technician about the sensor wire test and he stated it had not been done since the issue was the air filter. After another talk with the service manager, we set up an appointment to bring the car in again on March 19th. I again asked the technician to test the MAF signal wire. He stated he was having another mechanic, one more familiar with Buicks, look at the car. I repeated the request to check the MAF signal wire and, if possible, do a diagnostic on the Power Control Module. He stated he would relay those requests to his 'Buick guy'. The 'Buick Guy' called me on the 20th and stated the issue was the battery, which he said only had something like 300 out of 500 cold cranking amps. I stated I did not believe this was a correct diagnosis. I asked if the alternator was functioning normally and he stated that it was. I asked about the sensor wire test and was told - again- that there was no need since it was the battery at fault. I stated again that I did not believe this was a correct diagnosis. Mr. 'Buick Guy'stuck with his assertion, but agreed to put a new battery in the car temporarily and test drive it again on Monday the 22nd. I called Autonation on the 25th and asked for an update. The technician stated the car was ready to be picked up and that the issue was the battery. He said I owed $44.00 for a replacement (I have no idea if the battery actually is new and unused) despite the fact I had refused to authorize a battery replacement for other than diagnostic purposes. Over the phone, he stated that "Buick Guy' had extensively test driven the car and that no stumbling or hesitation had occurred in any test drive. The tests I had requested still had not been done. I picked up the car that evening and paid for the battery. Driving home, the car stumbled and hesitated just as much as it had when I brought it in. I left a very angry voice mail for the service manager and stated I would not be returning for further service, as the issues had not been addressed and his staff had repeatedly ignored my directions on testing. I also stated I felt the battery replacement had been irrelevant and unnecessary, and done nothing to address the issue. The service manager left me a voice mail in which he apologized and stated he wanted to refer the car to one of the Autonation Buick dealerships for specialized attention. He did indicate he wanted to work with me to make this right, but by the time I got the message, it was a moot point. We had already consulted with another mechanic, who discovered that the data wire for the MAF sensor was loose and not making proper contact. He secured it to the connector plug and made sure it had a solid contact with the MAF. All hesitation and roughness immediately ceased and the car has been running without issue for a week now. Since the MAF is part of the emissions system, I had also filed a complaint with the Colorado Motor Vehicle Emissions office for failure to perform the promised repair. I've been told that, as a result, the service manager agreed additional training in listening to the customer and diagnosis beyond looking up a trouble code was warranted. The service department did honor their repair warranty, for which they do get points, and I give the service manager all due credit for making an effort to reach out to me and address the issue. The problem was the staff not listening and not making the effort to properly troubleshoot the issue.

Bryan Fields Apr 2, 2015

I was referred by Costco's member purchase program, to David Lax (Internet sales team). I had a specific Odyssey in mind, based on many years of HAPPY experience with my previous Odyssey (245,000 miles) and TONS of research into current & near-new models available in the Denver market. David showed me a NEW model in the EX-L family, which was very nice, and allowed me to better gauge the Honda Certified Pre-Owned (CPO) 2013 EX-L I had actually come for. While the added features and "new car smell" were enticing, the several thousand dollars saved on the CPO model were important to me. The Secret Book of Costco Pricing gave a good starting point for the purchase, but my final price took hours of negotiation, and I was prepared for it. After whittling away most of the fluffy margin-boosters ($400 for a $35 plastic nose-coating, etc.), I ended up with what I determined to be a fair deal, and BELOW the "Costco price". KBB & Edmunds estimated sales price for this vehicle - CPO, current mileage, and in the condition it was (i.e., excellent) - showed that MY price was at the lowest end of "what people paid" in the local market. There was some "non-negotiable" dealer markup that I accepted; as a business owner, I understand that the salesman and the dealership need to realize a FAIR profit on their transaction. Thankfully, Brad in Finance did NOT waste my time with up-sell contracts, etc. I knew what was a fair interest rate for the loan based on excellent credit score, and the initial too-high-terms were immediately adjusted down to my acceptable target. I was especially pleased with David's after-the-sale assistance with minor issues (headlight adjustment, radio configuration) that COULD have been declared "as-is" items requiring out-of-pocket service to adjust. He was a pleasure to work with. All things considered, my encounter with the dealership was pleasant enough, and fair enough, to rate a good review. They employ many of the usual tactics for selling and adding "margin boosters" throughout the process, but if you do your diligence, come prepared, and are willing to spend a few hours getting to your goal, you will get a good vehicle, at a fair price.

Homer_III Feb 26, 2015

This will be long but it will be worth your while to read. I have bought cars from them before and this was my worst experience and will never go back! I went for an oil change and had been thinking about getting an all wheel drive vehicle. I decided to try one out while I was waiting. I was there with my grandchildren and was planning to spend the day with them. I tried it out and did like it and I had also tried out a Toyota and wanted to compare. I just wanted to know what kind of a deal they would give me. I had the "bait and switch" routine happen to me as well. Once the salesman gave me the test drive all of a sudden all these other guys started jumping in. I felt very pressured. They kept going back and forth with different amounts. I said I wanted to call my husband and he didn't answer so they kept trying to get me a different amount and had me sign a paper saying I would buy the car. My grandkids were hungry and I told them I had to get going to feed them and was taking them to a movie. I felt like they wouldn't let me leave. They brought us bread sticks from the back room I feel as a means to keep me there. I felt so stressed. They kept going back and forth and I told them I had to go to get my grandkids to the movie. They had taken my keys to appraise my car and I never did get my keys back. They told me to take the new car to go eat and to the movies and they would have the paperwork ready when I got back. I was soooo stressed and I'm not a very strong person and I feel they played off that. Of couse we missed the movie because they messed around so much. They had the paperwork ready and had the address wrong on half of it. Then they never gave me the second key and mailed it to my old address!! So I still don't have a key and am upset that someone out there now has a key to my new car. They are not prompt about servicing you after the sale and will not return calls, but they are all over you to get the sale. Also, I was supposed to get 2 years of free oil changes but they also tacked on another 3 years and charged me $509 WITHOUT my permission!! I have tried to have them remove it and they refuse saying I signed the paper; however, they never told me anything about purchasing additional oil changes for 3 years and tacked it on to my purchase agreement without me knowing it. I am furious that I am financing $509 for oil changes. I would never do that! I stopped in to talk them on Saturday to get this removed but they told me the finance guys were busy with other customers and never got to speak with anyone. They said they would have someone call me on Monday, you guessed it, no response! If they don't take my call tomorrow and I don't get my key I'm contacting an attorney! BEWARE AND READ ALL YOUR SALES DOCS CAREFULLY and know what you are being charged for. I also had a lot of anxiety and haven't slept well because I wasn't really ready to buy yet and now I have a higher payment, $60 higher than what we agreed on. Very unhappy! I can't believe that they would treat a returning customer like that all over a lousy $500! Believe me, everyone I know will know not to do business with them and I am contacting an attorney.

Julie Connelly Nov 25, 2014

I went through Costco to get a decent "no haggle" price. The sales person was nice enough, although every time he disappeared to give someone some paperwork or to print up some paperwork, it took 5-10 min. The process seemed to be dragging on too long. Then, he sent me to the Customer Financial Services Manager. I was paying cash, so the CFSM was called the "Paperwork Manager". Robert V. was the young man who spent 10-15 minutes trying to convince me that the $29,000 car I was about to buy really needed a $2,000 Service Plan because there was a good chance that some of the computer systems would likely need repairs in 5 year. I told Robert in the first 60 seconds that "I will not buy a service plan." He went on, and on, and on regardless. He then had me initial and sign and initial and sign a dozen unnecessary and not legally binding pieces of paper. I refused to sign the "Legally Binding Arbitration" agreement. He then wanted me to initial by the "Price" of the car that we had agreed was inaccurate. By now I had had enough and I let him know in no uncertain terms that I was done messing around with all of his sales and paper work B.S. After a smirk and a "I'm just doing my job..." I raised my voice again and told him that this is exactly the kind of prolonged crap that I was trying to avoid. He smirked and looked down and seemed to be thinking to himself, "I guess he really doesn't like be put through the sausage grinder." It took another 10 minutes for him to finalize the paperwork but not before he put another piece of totally useless paper in front of me - a blank "Financial Agreement" that he wanted me to sign because I "wasn't going to finance the car". It took 3 1/2 hours and was one of the worst experiences of my life. I WISH I would have walked out on Robert's [non-permissible content removed]. It wasn't worth it. If I had known that AutoNation Honda on 104th in Westminster, CO was going to do that to me, I never would have walked through their doors.

ToddB2015 Nov 7, 2014

Purchased a vehicle for my son at AutoNation 104 -during the process of getting the car loan approval .Initially anyway, I was going thru my banking institution Bellco which offered about a 3 1/2 percent interest rate -after sitting with the loan officer and finalizing the paperwork I asked Is this the best interest rate I can get? their reply was no actually you can get better- well hell I'm glad I asked. so on to Bank of America and 2.49%- oh wait a minute they would eventually deny my credit darn it but wait there is hope-the auto nation loan processor was able to shop my credit score of 857 so off we went with the new vehicle- the unbelievable part of this is I didn't get this credit denial letter until 2 weeks after the car was purchased and then a new company,Chase, was given my loan-Auto Nation apparently reserves the right to shop your credit as long as they can get your agreed upon interest rate from another loan source ( its just one of those things) Colorado law as quoted by the loan officer I spoke with at AutoNation 104 says you can drive your vehicle off the lot without complete credit approval on your loan- so if I understand this correctly it appears you can own a vehicle(drive it off the lot) regarless of the outcome of the initial loan approval . My issue is why is this shopping your interest rate and possible credit denial not known before you drive off the lot with a new vehicle not 2 weeks later in the mail as a credit denial letter and possible negative mark on your credit and what if I didn't want to go withe Chase on this new loan its set up as a simple interest loan, no discussion their-I'm not thrilled with that and I wasn't given the choice of not buying the car under this new agreement. so now I have ownership of the vehicle and what type of recourse if I don't like the new terms of the loan? sounds like a tough conversation to have with the car dealership. Also while I was negotiating the car price I asked that the windshield protection fee to be removed from the car price- after 3 attempts-they under no circumstances will remove the windshield protections 300+ dollars on the purchase price (must be pure profit or something to that effect) but they kept coming back with other discounts when I specifically asked to have it taken off the vehicle price because my insurance covers any windshield cracks - think about this stuff- kinda of suspicious huh. This was my third attempt at buying a car from this dealership I thought they had improved their sales tactics and now in hind sight I should have gone back to the Kia dealership,just down the road, which I have purchased several vehicles from in the past with zero issues. I was hoping to get a very reliable vehicle at a fair negotiated price-I think I got the reliable vehicle at best.

Jim Forbes Apr 3, 2014

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